Application Engineer
Wilmington MA (Onsite)
CONTRACT – 9 month+
Hourly Contract Pay range – 40hr – 50hr 
Must work without sponsorship

• The purpose of the Application Engineering role is to provide daily technical sales and engineering expertise to our outside sales team and customers. This includes reviewing customer applications and engineering specifications, creating technical quotations and proposals, providing training, answering tech support and customer calls, and supporting web chat as needed.
  

• What you ll be doing Specification/application review for sales trials, preparation of bid proposals quotations for custom products, and offering pre-sales application engineering guidance for all WMFTS product selection.
  

• Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations. This may include evaluating failed parts, reviewing and responding to specifications/drawings, communicating with the factories on detailed problems, issuing or responding to complaints on a customer s behalf, making field visits, etc.
  

• Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping and accounting for seamless customer order management.
  

• Generate Bill of Materials and all pertinent documentation to facilitate processing of an order into production and raising the order on our system. This includes but is not limited to working with Vendors on proper specification of product, raising and maintaining Product Specification Records, compiling equipment lists, generating custom drawings or instructions relating to a job, etc.
  

• Prepare submittal and other related project documentation for customer review and approval prior to releasing equipment. Lead Handling: Collect clear and useful customer and application data for sales inquiries to facilitate follow-up by a sales representative. Frequent telephone and written contact with customers, sales team, and factory personnel, and occasional field visits to customers for the purpose of making presentations, assessing applications, educating on our value proposition, or troubleshooting.
  

• Utilize experience to assist in department level continual improvement projects as required. CRM: Maintain customer records on CRM by logging phone calls and e-mails and opening cases as required. Other: Assist with other tasks as delegated by the Engineering Services Manager.
  

• This is what you ll need to be successful in this role 3+ years related product and market experience. Bachelor s degree preferred.
  

• Team oriented, well organized and detail oriented.
  

• Proven ability to resolve problems independently and take appropriate action in a timely manner.
  

• Exceptional oral and written communication skills required to communicate with internal and external resources.
  

• Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint, Teams and Skype for Business.
  

• Functional knowledge of Enterprise Resource Planning ERP software. 

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