Job Title: Training Specialist (Customer Training Care Coordinator)
Location: Miami, FL 
Company: Beckman Coulter
Employment Type: Contingent Worker 
 

About the Role

Beckman Coulter DX is seeking a motivated and highly organized Training Specialist – Customer Training Care Coordinator to join our team. This role is focused on supporting and coordinating customer training activities throughout the Americas. As the primary contact for our customers, you will ensure a seamless training experience by managing registrations, resolving inquiries, and proactively communicating to support successful outcomes.

Key Responsibilities

• Serve as the main point of contact for customer training coordination and support
  

• Assist customers with training registration, course enrollment, and scheduling
  

• Provide keycode support and troubleshoot access issues
  

• Support Learning Lab navigation and technical login inquiries
  

• Respond professionally and promptly to customer questions via phone, email, and web
  

• Manage training inboxes to ensure timely response
  

• Confirm course bookings and communicate details to customers
  

• Coordinate with instructors, field teams, and other internal partners
  

• Track and resolve outstanding issues efficiently
  

• Maintain accurate records in CRM, LMS, Smartsheet, and related systems
  

• Escalate complex issues appropriately while ensuring clear communication with the customer
  

• Identify recurring obstacles and recommend process improvements
  

• Provide guidance on training prerequisites, materials, and preparation
  

• Support reporting on training attendance and engagement

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
  

• Minimum 2+ years of experience in customer service, training coordination, or customer support
  

• Experience working in a high-volume support environment
  

• Familiarity with Learning Management Systems (LMS) preferred
  

• Proficiency with Microsoft Outlook, Excel, Word; CRM system experience preferred
  

• Strong customer service mindset with a high sense of urgency
  

• Excellent verbal and written communication skills
  

• Exceptional attention to detail and follow-through
  

• Ability to thrive in a fast-paced, customer-focused environment

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