Job Title: Collections Representative

Location: Charlotte, NC 28217

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM (Hybrid – 3 days onsite per week)

Pay Rate: USD 30 – 32/hr 

Contract: 1 Year 

Qualifications:
• 5+ years of B2B collections experience
• At least 1 year of SAP experience within the last 3 years
• Bachelor’s degree in Accounting, Finance, or a related field preferred
• Strong knowledge of the order-to-cash process
• Proficient in Microsoft Excel, Word, and Outlook
• Excellent written and verbal communication skills
• Experience with SAP and Get Paid systems preferred
• Experience uploading documents through government portals such as PIEE, WAWF, and IPP.gov is a plus
• Strong analytical, organizational, and problem-solving skills
• Ability to work effectively in a hybrid environment and collaborate with internal and external stakeholders

Responsibilities:
• Manage collections and resolve past due accounts receivable for assigned key customer accounts
• Develop and maintain strong relationships with customers and internal stakeholders
• Create and execute action plans to improve cash flow and reduce past due balances
• Monitor collection performance and provide recommendations for improvement
• Work closely with customers and the Cash Applications team to resolve open credits and refunds
• Ensure service level agreements are met and support continuous process improvement initiatives
• Participate in and lead governance calls to ensure collection goals are achieved
• Perform root cause analysis and identify opportunities to improve collection processes
• Support and oversee third-party teams handling collections activities
• Lead SAP improvement initiatives and manage customer disputes
• Assist with additional collections and reporting tasks as assigned

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