English
French
Spanish
Bi-Lingual Customer Support Representative
Johnston, IA, US
Office
High School or equivalent
Full Time, Temporary
20.50
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Johnston, IA, US
20.50
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Bi-Lingual Customer Support Representative (fluent in both Spanish and English) to work at a premier manufacturing client in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Pay Rate: $20.50/hour – CONTRACT for 2 years
Shift: Contact Center is open from 5am – 5pm CST, Monday – Friday, candidates must be able to work ANY 8-hour shift within those hours
Why you should apply to be Customer Support Representative:
- Competitive pay rate of $20.50/hour
- Opportunity to work with a respected industry leader in manufacturing
- Retention bonuses awarded after 6, 12, and 24 months of employment
- Pay increases at 6, 12, and 24 months based on performance and tenure
- Safe and professional work environment
- Exposure to advanced product and service support processes
What’s a typical day as Customer Support Representative? You’ll be:
- Providing advanced product and service information to customers, channel partners, and company personnel
- Responding to complex customer questions and resolving escalated issues promptly
- Recording and processing custom or special orders, coordinating with internal teams as needed
- Making outbound calls to allocated customers to develop new relationships
- Acting as the first point of contact for resolving customer queries and complaints
- Scheduling follow-up actions and maintaining quality data in the CRM system
- Conducting interviews with customers to clarify requirements and collect detailed notes
- Providing exceptional service to encourage continued use of products/services
- Ensuring adherence to organizational policies, procedures, and relevant regulatory codes
- Obtaining supervisor or managerial authorization for any exceptions from mandatory procedures
- Participating in ongoing training and development activities to enhance own capabilities
This job might be an outstanding fit if you:
- Are fluent in both Spanish and English
- Minimum of High School Diploma or GED
- Have 1-3 years of relevant customer support experience
- Demonstrate a customer-focused approach and build rapport easily
- Are comfortable leveraging digital communications and CRM systems
- Can manage buyer indifference and strengthen customer connections
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative today!
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You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.