Customer Support Representative I
Location: Edison, NJ 08837
Payrate: $50,000

Position Overview:
The Customer Support Representative I is responsible for providing outstanding service to clients including healthcare providers, pharmacies, and hospitals. This role manages customer orders, resolves issues, and maintains strong client relationships. The position collaborates closely with sales, logistics, warehouse, and finance teams to ensure timely and accurate order fulfillment, while upholding regulatory and compliance standards.

Key Responsibilities:

• Receive, process, and follow up on customer orders via phone, email, and online platforms.
  

• Coordinate with warehouse and logistics teams to ensure accurate and timely delivery of orders.
  

• Provide prompt, professional responses to inquiries regarding product availability, pricing, order status, shipping, and returns.
  

• Handle escalated concerns or complaints to ensure customer satisfaction and protect company interests.
  

• Maintain accurate, up-to-date customer records in ERP/CRM systems (SAP experience preferred).
  

• Ensure compliance with internal SOPs and pharmaceutical industry regulations.
  

• Partner with sales, finance, and supply chain teams to resolve discrepancies and communicate order trends or potential issues.
  

• Assist with product launches, promotional campaigns, and onboarding new customers as required.
  

• Prepare and analyze customer service reports, tracking key metrics and recommending workflow improvements.

Qualifications:

• 1–3 years of customer service experience, preferably in pharmaceutical, healthcare, or distribution industries
  

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
  

• Proficiency with ERP/CRM systems (SAP experience a plus)
  

• Strong skills in Microsoft Office (Excel, Word, Outlook)
  

• Knowledge of pharmaceutical distribution practices and compliance regulations preferred
  

• Excellent verbal and written communication skills
  

• Exceptional organizational skills and attention to detail
  

• Ability to multitask and work effectively in a fast-paced environment
  

• Problem-solving mindset and customer-first attitude
  

• Team-oriented and committed to continuous improvement

Working Conditions:

• Office-based, with potential for hybrid flexibility as applicable
  

• Standard business hours with occasional overtime to support customer and business needs

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