At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Bi-Lingual (Portuguese & English) Customer Support Representative to work at a leading organization in Johnston, IA. With us, it’s all about finding the job that’s just right.

Salary/Pay Rate/Compensation: $20.50 per hour

Shift: 1st, Contact Center hours are from 5am-7pm, Monday-Friday, and candidates must be available to work any 8-hour shift during that time.

Why you should apply to be a Bi-Lingual (Portuguese & English) Customer Support Representative:

• Competitive pay rate with opportunities for retention bonuses at 6, 12, and 24 months of employment.
  

• Pay increases offered at 6, 12, and 24 months, rewarding your commitment and performance.
  

• Gain valuable experience with a respected industry leader and enhance your professional skills.
  

• Opportunity to work in an inclusive, collaborative environment focused on customer satisfaction and employee development.

What’s a typical day as a Bi-Lingual (Portuguese & English) Customer Support Representative? You’ll be:

• Providing advanced product and service information, responding to moderately complex customer inquiries in both Portuguese and English.
  

• Recording and processing custom or special orders, coordinating with internal teams when needed.
  

• Handling escalated customer issues, securing managerial approvals as required.
  

• Developing new customer relationships via phone or in-person interactions.
  

• Serving as the first point of contact for resolving customer queries and complaints.
  

• Scheduling and tracking follow-up actions in the CRM, maintaining accurate and high-quality customer data.
  

• Conducting interviews with customers to clarify requirements, following detailed scripts and making comprehensive notes.
  

• Delivering exceptional service to encourage continued use of products and services.

This job might be an outstanding fit if you:

• Are fluent in both Portuguese and English (required).
  

• Have post-secondary non-tertiary education.
  

• Bring 1 to 3 years of relevant customer support or service experience, able to work independently.
  

• Demonstrate a customer-focused approach with strong communication and rapport-building skills.
  

• Are comfortable with digital communications, CRM systems, and learning new technologies.
  

• Can manage buyer concerns and objections, strengthening customer loyalty.
  

• Are eligible and willing to work on a contingent/temporary basis with no immediate expectation to transition to full-time.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Bi-Lingual (Portuguese & English) Customer Support Representative today!

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