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Customer Service Representative
Surprise, AZ, US
Office
High School or equivalent
Full Time, Temporary
$16/hour
Student (High School)
On-site
Government and Public Sector
First Shift (Day)
Surprise, AZ, US
$16/hour
Student (High School)
Full Time, Temporary
Government and Public Sector
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Ready, set, go!
Put your customer service and problem-solving skills to work with the Arizona Department of Economic Security (AZDES), DBME Division. We’re hiring a Customer Service Representative to support public assistance programs in Surprise, AZ.
? Why you should apply to be a Customer Service Representative:
?? Employer: Arizona Department of Economic Security (AZDES) – DBME
? Location: Surprise, AZ 85378
? Pay Rate: $16.00/hour
? Schedule: 8:00 AM – 5:00 PM
? Work Environment: Government public service office
?? What’s a typical day as a Customer Service Representative? You will:
? Assist customers in person and by phone with questions about SNAP, AHCCCS, TANF, and other services.
? Record and maintain accurate customer interaction logs and case updates.
? Research and resolve service or billing issues using policies and procedures.
? Complete applications, address changes, and service-related forms.
? Process payments, deposits, and basic financial transactions.
? Reconcile cash and prepare daily deposits.
? Escalate complex or unresolved concerns to appropriate departments.
?? Handle sensitive information with confidentiality and professionalism.
? This job might be an outstanding fit if you have:
Strong customer service experience in high-volume environments.
Excellent verbal and written communication skills.
Problem-solving and critical thinking abilities.
High attention to detail with data entry and documentation.
Ability to handle confidential information with discretion.
? Work Environment & Expectations:
High-volume, public-facing government office.
Combination of in-person, phone, and computer-based work.
Frequent interaction with individuals in sensitive situations.
Strict adherence to policies, procedures, and confidentiality standards.
? Why you’ll love working with AZDES:
Make a meaningful impact by helping individuals and families access essential services.
Gain experience in public administration and government programs.
Stable weekday schedule with structured responsibilities.
Opportunity to build long-term customer service and case management skills.
? What happens next:
Once you apply, a recruiter will review your qualifications and contact you if your experience aligns with this opportunity. Even if this role isn’t the perfect fit, joining the talent network keeps you connected to future State of Arizona positions.
Helping you discover what’s next in your career is what we’re all about—so let’s get to work.
Apply to be a Customer Service Representative today!
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