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Customer Service Representative
Phoenix, AZ, US
Office
High School or equivalent
Full Time, Temporary
16
Entry Level
On-site
Government and Public Sector
First Shift (Day)
Phoenix, AZ, US
16
Entry Level
Full Time, Temporary
Government and Public Sector
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative for a critical state services provider committed to serving the Phoenix community.
Why you should apply to be a Customer Service Representative:
Pay Rate: $16.00 per hour
Schedule: Monday–Friday, 8am–5pm
Employment Type: 9 month-contract
Locations:
- 4635 S. Central Ave., Phoenix, AZ 85040 – 3 openings
- 4522 W. Indian School Rd., STE 4-9, Phoenix, AZ 85031 – 2 openings
What’s a typical day as a Customer Service Representative?
You will:
- Interact with customers by phone or in person, providing information about products and services, taking orders, canceling accounts, and obtaining the details of complaints.
- Provide essential services, including license, registration, title, permit, or program eligibility information.
- Ensure all necessary changes are made to resolve customer issues promptly.
- Maintain accurate records of customer interactions, complaints, comments, and actions taken.
- Resolve service or billing complaints by exchanging merchandise, issuing refunds, or making billing adjustments.
- Complete contract forms, process change-of-address records, and issue service discontinuation orders with computer systems.
- Refer complex or unresolved customer grievances to appropriate departments.
- Determine charges for requested services, collect payments or arrange for billing.
- Respond to customer inquiries or notify them regarding claim investigations or planned adjustments.
- Use discretion in releasing information, researching issues, and analyzing policies to solve challenging customer service problems.
- Handle cash transactions, reconcile balances, and prepare deposits for the bank or the state treasurer’s office as needed.
This job might be an outstanding fit if you have:
- Customer service experience, with a talent for solving difficult customer complaints and following established guidelines.
- A high level of professionalism, reliability, and problem-solving ability.
- Strong communication skills and the ability to maintain accurate and detailed records.
- Familiarity with basic cash handling and transaction processing.
What happens next:
Once you apply, we’ll review your skills and experience. If you’re a strong fit, we’ll reach out to move forward! Even if this position doesn’t work out, you’ll stay in our network—giving you access to more opportunities with Kelly. Helping you discover what’s next in your career is what we’re all about—so let’s get to work!
Apply to be a Customer Service Representative today!
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