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Customer Service Representative
Prescott Valley, AZ, US
Office
High School or equivalent
Full Time, Temporary
$16/hr
Entry Level
On-site
Government and Public Sector
First Shift (Day)
Prescott Valley, AZ, US
$16/hr
Entry Level
Full Time, Temporary
Government and Public Sector
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Ready, set, go!
Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as a Customer Service Representative II with a state government agency dedicated to providing essential public assistance and social service programs to residents across Arizona.
? Why you should apply to be a Customer Service Representative II:
? Location: Prescott Valley, AZ
? Pay Rate: $16/hour
? Shift: Monday to Friday | 8:00 AM – 5:00 PM
? Employment Type: 9-month contract
? Work Setup: Onsite
?? What’s a typical day as a Customer Service Representative II? You will:
Provide customer support via phone and in person regarding services, programs, and eligibility.
Assist with processing requests such as applications, account updates, and service changes.
Handle customer complaints and resolve billing or service issues with professionalism and accuracy.
Research policies and procedures to address and resolve complex inquiries.
Maintain detailed records of customer interactions, transactions, and resolutions.
Process payments, reconcile cash, and prepare deposits in accordance with procedures.
Complete forms, update records, and manage service-related documentation using computer systems.
Escalate unresolved issues to appropriate departments for further investigation.
Communicate updates to customers regarding inquiries, claims, or service adjustments.
? This job might be an outstanding fit if you have:
Strong customer service experience in a fast-paced or public-facing environment.
Excellent communication and problem-solving skills.
Ability to handle sensitive information with discretion.
Experience using computer systems for data entry and record management.
Strong attention to detail and organizational skills.
Ability to multitask and manage customer concerns effectively.
? Why you’ll love working with us:
Weekly pay and direct deposit.
Opportunity to gain experience with a state government agency.
Access to career growth and future public sector opportunities.
? What happens next:
Once you apply, a Kelly recruiter will review your qualifications and reach out if your background aligns with this opportunity. Even if this role isn’t the right fit, joining Kelly’s talent network keeps you connected to future roles that match your skills.
Helping you discover what’s next in your career is what we’re all about—so let’s get to work. Apply to be a Customer Service Representative II today!
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