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Call Center Lead Administrator!
Longview, TX, US
Contact Center
High School or equivalent
Full Time, Temporary
28.85
Manager (Manager/Supervisor)
On-site
Other/Non Classified
First Shift (Day)
Longview, TX, US
28.85
Manager (Manager/Supervisor)
Full Time, Temporary
Other/Non Classified
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Join Our Team as a Call Center Lead Administrator!
Payrate: $21.63-28.85 an hour
Temp-Hire/ Monday-Friday 8am-5pm
Location: Longview, TX
Are you ready to be at the heart of exceptional customer experience? Looking for a tech-savvy, people-loving, problem-solving superstar to lead our call center operations! If you thrive on helping people, love technology, and have a knack for making every customer interaction memorable, this is the role for you.
What You’ll Do:
- Assist homeowners with questions, schedule appointments, and ensure every customer feels heard and valued.
- Tackle customer issues with innovative solutions that leave smiles behind.
- Keep up to date with the latest home improvement technologies and services.
- Work closely with our sales and installation teams to keep communication flowing smoothly.
- Track interactions, inquiries, and appointments in our CRM system.
- Collect customer insights to help us improve our products and services.
- Occasionally attend home shows and festivals (weekend availability required).
What We’re Looking For:
- Previous experience in customer support is a must; home improvement experience is a bonus!
- Know how to schedule and confirm appointments efficiently and accurately.
- Impress us with clear, professional, and friendly communication.
- Analyze issues, find solutions, and deliver outstanding results.
- Connect with customers and handle challenges with a positive attitude.
- Juggle multiple tasks without dropping the ball.
- Work seamlessly with a collaborative and supportive team.
- Comfortable with CRM software, databases, and other digital tools.
- High school diploma or equivalent required; additional education is a plus.
- Bilingual skills are a bonus!
Ready to Make a Difference? Apply Today and Become a Key Player in Creating Extraordinary Customer Experiences! Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322
10182141
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