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Customer Support Specialist
Franklin, NH, US
Marketing
High School or equivalent
Full Time, Direct Hire
$55,000-$68,000
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Franklin, NH, US
$55,000-$68,000
Experienced (Non-Manager)
Full Time, Direct Hire
Manufacturing - Other
On-site
Marketing
High School or equivalent
First Shift (Day)
Job details
Customer Support Specialist (Inside Sales)
Location: Franklin, NH (Onsite)
Salary: $55,000 – $68,000
Schedule: Full-Time | Direct Hire | Monday–Friday
Job Summary:
We are hiring a Customer Support Specialist (Inside Sales) to provide customer support and manage orders for a growing manufacturing team in Franklin, NH. This role is focused on assisting customers, managing orders, and coordinating with internal teams to ensure smooth production and delivery.
Key Responsibilities:
- Serve as the main point of contact for customer inquiries, orders, and updates
- Enter and maintain orders in EPICS or similar systems, reviewing drawings and specifications
- Coordinate with engineering, scheduling, production, and quality teams
- Track job progress, communicate lead times, and manage changes or expedited requests
- Assist with customer issues, complaints, RMAs, and corrective actions
Qualifications:
- Strong communication and customer service skills
- Experience with EPICS or similar MRP systems
- Ability to learn and understand technical drawings and extrusion processes
- Detail-oriented with strong problem-solving skills
- Proficient in Excel, Outlook, and Teams
How to Apply:
If you meet the qualifications and are interested in this opportunity, apply to this posting today for immediate consideration.
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