Inside Customer Account Manager
Temp-to-Hire or Direct Hire
Foxborough, MA
$55-65k

*Position is fully onsite
*Company is currently located in Norwood but moving to Foxborough in May 2026

Kelly is seeking an Inside Customer Account Manager to work with our client, a global manufacturing leader, on a temp-to-hire or direct hire basis. This is an excellent opportunity to work with a company that has been successful for over 38 years and continues to grow!

The Inside Customer Account Manager will:

• Manage a portfolio of customer accounts, acting as their main contact for all inquiries and needs
  

• Provide timely and effective communication to address customer questions, concerns, and requests
  

• Prepare and deliver accurate quotes based on customer-provided specifications, drawings, and requirements
  

• Accurately process customer orders from initiation through to delivery, including coordination with internal teams
  

• Work closely with sales, production, and logistics teams to ensure smooth order processing and delivery
  

• Foster and maintain long-term relationships with key accounts to ensure repeat business
  

• Work closely with the sales team to identify opportunities for account growth and new sales
  

• Track and report on customer orders, sales progress, and account statuses
  

• Quickly identify and resolve any issues related to orders, delivery, or product quality
  

• Maintain accurate and up-to-date customer account records in CRM and other relevant systems
  

• Negotiate terms, pricing, and close sales deals effectively, ensuring customer satisfaction and profitability
  

• Provide basic technical assistance related to product specifications and applications
  

• Check inventory availability and communicate delivery timelines
  

• Verify and adjust prices, ensuring accuracy
  

• Maintain sales order master files, customer lists, and purchase orders

Qualifications:

• 2-4 years in account management, customer service, or inside sales roles, preferably in the manufacturing or industrial sector
  

• Strong communication and interpersonal skills.
  

• Proficiency with ERP software and Microsoft Office Suite (Excel, Word, etc.)
  

• Ability to manage multiple accounts and prioritize tasks in a fast-paced environment
  

• Excellent problem-solving skills with a high level of attention to detail
  

• Ability to read and understand technical specifications and drawings
  

• Solid understanding of sales principles and customer service practices
  

• Team-oriented with a proactive, customer-focused approach
  

• High level of accuracy in order processing and data management
  

• Professional phone manners and excellent written communication skills

This is an urgent need! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.

10184679