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Customer Service Representative
Honolulu, HI, US
Office
High School or equivalent
Full Time, Temp to Hire
23
Experienced (Non-Manager)
On-site
Insurance
First Shift (Day)
Honolulu, HI, US
23
Experienced (Non-Manager)
Full Time, Temp to Hire
Insurance
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Kelly Services is Hiring!
Customer Service Representative – Medical Agency
Location: Honolulu, HI
Pay Rate: Up to $23/hr
Schedule: Monday–Friday, 8am–5pm (Standard Business Hours)
Employment Type: Contract-to-Hire, Regular Full-Time
Join Our Team!
Kelly Services is seeking a dedicated Customer Service Representative to support our client, a well-respected medical agency located in Honolulu, HI. This is a contract-to-hire opportunity—showcase your skills and commitment to potentially transition into a permanent role with the client company!
What You’ll Do
- Respond to customer inquiries: Address eligibility, benefits, and claims questions via incoming/outgoing calls, email, or walk-ins.
- Resolve issues efficiently: Provide timely and accurate information, coordinating with other insurance carriers when needed.
- Claims support: Assist with data entry, claims adjudication up to Level 2, and support the claims processing team.
- Documentation & compliance: Adhere to company policies and handle all information confidentially and in line with federal/state regulations (e.g., HIPAA, PHI).
- Administrative tasks: Complete routine paperwork, handle special projects, and offer back-up support as needed.
What You Bring
- High School Diploma or equivalent required
- Minimum 1 year experience in clerical work, customer service, or sales – or a combination of education and relevant experience
- Experience in high call volume environments preferred
- Proficiency with PC applications such as word processing and spreadsheets is a plus
- Excellent verbal and written communication skills
- Strong attention to detail, multi-tasking ability, and commitment to follow-through
- Ability to maintain confidentiality and professionalism at all times
Why Work With Kelly Services?
As a Kelly employee, you’ll start your journey with a reputable medical agency and, with strong performance, have the opportunity to become a permanent employee. Kelly supports you with career guidance and resources to thrive in your role.
Ready to Apply?
Submit your application today and take the next step in your customer service career with Kelly Services!
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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.