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Call Center Supervisor – Pharmacy Operations
Pittsburg, PA, US
Contact Center
Bachelors Degree
Full Time, Temporary
$33 per hour
Manager (Manager/Supervisor)
On-site
Healthcare Services
First Shift (Day)
Pittsburg, PA, US
$33 per hour
Manager (Manager/Supervisor)
Full Time, Temporary
Healthcare Services
On-site
Contact Center
Bachelors Degree
First Shift (Day)
Job details
Call Center Supervisor – Pharmacy Operations
Location: Remote in AZ, FL, NC Hybrid PA
Schedule: Monday–Friday, 9:00 AM–5:00 PM EST
Pay: Around $33/hour with some flexibility
Start Date: ASAP
We are seeking an experienced Call Center Supervisor to lead a remote team supporting pharmacy-related patient services. This role is ideal for someone with a strong background in healthcare call center operations, team leadership, and patient support. Pharmacy Technician experience is strongly preferred.
In this role, you will oversee a team of approximately 30–50 Patient Care Representatives, helping ensure high-quality service, efficient workflow, strong performance, and compliance with HIPAA and company policies.
Responsibilities:
- Supervise and support a team of call center representatives handling pharmacy-related calls
- Monitor call quality, productivity, service levels, and schedule adherence
- Provide coaching, training, and performance feedback
- Support interviewing, onboarding, and continuous training of new hires
- Help resolve patient issues in partnership with operational leadership
- Identify and recommend process improvements to improve efficiency and patient satisfaction
- Ensure compliance with HIPAA, pharmacy regulations, and internal policies
Qualifications:
- High school diploma or equivalent required
- 2–5 years of call center experience in healthcare or pharmacy services
- At least 2 years of leadership, supervisory, or team lead experience
- Strong knowledge of call center operations
- Excellent communication, leadership, and problem-solving skills
Preferred:
- Pharmacy Technician experience
- CPhT certification or equivalent pharmacy background
- Associate or Bachelor’s degree
Ideal Candidate:
- Has experience leading a healthcare call center team
- Understands pharmacy workflows and patient support operations
- Is confident with quality monitoring, coaching, and performance management
- Is comfortable working in a fully remote leadership role
- Brings strong knowledge of HIPAA compliance and customer service excellence
Additional Information:
- 100% remote role with no onsite requirement
- Candidates should not reside in New York or California
- Interview process consists of one interview
If you have a background in healthcare call center leadership and enjoy helping teams succeed while improving the patient experience, we’d love to hear from you.
10203800
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