Customer Support Representative I 
 

Company Overview

We aim to make the property industry faster, smarter, and more people-centric by delivering trusted, data-driven insights.

With a global team of 5,000 employees, we leverage technology and innovation to support the real estate ecosystem. We foster an inclusive culture where employees can grow, collaborate, and make a meaningful impact while putting clients first.

Role Overview:

Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate. Your role within our team is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you’ll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess.

Key Responsibilities (Job Duties)

– Manages inbound inquiries on behalf of client, acting as an extension of our client

– Acts in a professional and appropriate manner while assisting with a resolution of the issue/question

– Builds product and process knowledge to effectively interact with customers, within business guidelines

– Identifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes data

– Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)

– Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate

– Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate

– Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs

– Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels

– Escalates issues according to business processes and timelines

– Meets personal/team production metrics and quality targets

Compensation

• Pay Type: Hourly
  

• Pay Range: $18.50 – $19.50 per hour

Schedule & Work Conditions

• Shifts range from 8:00 AM – 8:00 PM ET
  

• Schedules will vary based on business needs and shift bids
  

• Candidates must be flexible with schedule changes
  

• Must adhere to strict schedule and meet attendance guidelines

Location:

Henrietta NY 14586 United States

10204190