Customer Support Representative I 

Compensation & Benefits

• Pay: DOE; typically $18.50–$20.00/hour
  

• Additional compensation: $300–$400/month after hire (Level 1)
  

• Levels 2 and 3 also available, with opportunities for advancement
  

• Benefits include medical, dental, vision, paid sick/vacation time, and 401(k) matching up to 6%

Shift Details

• 3 openings: Third shift (10pm – 6am)
  

• 2 openings: Second shift (10am – 6pm) or (12pm – 8pm), Mon–Fri
  

• Must complete 1 week of day shift training

Key Responsibilities

• Provide customer service to internal and external clients:

  • Take customer orders and give pricing information
    

  • Conduct consultative sales and explain service benefits
    

  • Assist with procurement of capacity and monitor service on requests and shipments
    

  
  

• Anticipate customer needs, suggest alternatives, and resolve issues appropriately
  

• Support new and existing customer accounts to foster business development
  

• Communicate business opportunities to the Sales Support department
  

• Update customers about shipments via phone, email, or web platforms
  

• Ensure high accuracy in order documentation
  

• Monitor shipments for on-time delivery

Skills & Qualifications

• Familiarity with Microsoft Office applications
  

• Positive team player attitude and strong individual initiative
  

• Effective written and verbal communication skills
  

• Strong customer service, problem-solving, and analytical skills
  

• Professional phone etiquette
  

• Ability to work in a fast-paced environment
  

• Good computer knowledge
  

• Strong prioritization, organization, and active listening skills

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