Are you seeking a remote position that offers work-life balance and the opportunity to make a significant difference? Kelly® is hiring a Case Manager (Customer Experience Advocate) for a reputable biopharmaceutical client supporting patients and healthcare providers across the nation. This position is remote but requires residency in the ONLY the following locations: Phoenix, AZ, Orlando, FL, Raleigh, NC, or Pittsburgh, PA
 
Position: Case Manager (Customer Experience Advocate)
Salary: $23.50/hour
Work Schedule: Shift assigned between 8:00 AM and 8:00 PM EST
Location: Remote (candidates must reside in Phoenix, AZ, Orlando, FL, Raleigh, NC, or Pittsburgh, PA)
Benefits: Medical, Dental, Vision, Paid Time Off, Paid Holidays
 
Key Responsibilities:

• Serve as the primary case manager for patient, provider, and customer inquiries
  

• Support patient program enrollment, benefits verification, and pharmacy referrals
  

• Conduct initial patient onboarding and continued support outreach
  

• Maintain ongoing communication with all parties on case progress and next steps
  

• Process patient assistance program (PAP) requests and re-approvals promptly
  

• Refer patients to external programs when appropriate
  

• Accurately document and report adverse events and product complaints
  

• Independently manage a territory and make timely decisions to resolve cases
  

• Efficiently prioritize workload and support the needs of patients and healthcare providers
  

• Deliver concierge-level service and escalate complex issues as needed
  

• Collaborate with cross-functional teams, including field and manufacturer reps, providers, and program teams
  

• Ensure accurate and compliant documentation according to program standards
  

• Uphold patient privacy laws and support a collaborative team environment
  

• Perform additional duties as assigned

 
Qualifications:

• High school diploma or equivalent required; undergraduate degree preferred
  

• Minimum 4 years professional experience, with at least 2 years in customer service, call center, or insurance (preferably in healthcare or pharmacy)
  

• Ability to work an assigned 8-hour shift during operating hours (8am-8pm EST)
  

• Strong communication, interpersonal, and relationship-building skills
  

• Proven ability to manage a caseload, prioritize, and multitask
  

• Proficiency with Microsoft Office and ability to navigate multiple systems
  

• Comfort working in a regulated, high-volume remote environment
  

• Bonus: Certified Pharmacy Technician, bilingual in Spanish, or experience in benefit verification and insurance

 
Why Join Kelly?

• Competitive pay and comprehensive benefits package
  

• 100% remote work with schedule flexibility
  

• Impact lives by helping patients access important therapies
  

• Collaborative and inclusive team culture
  

• Opportunity for long-term professional growth

 
Next Steps:
Apply now to join Kelly’s network. If your background aligns, we’ll be in touch with next steps. Even if this role isn’t the perfect match, you’ll remain connected to future opportunities with Kelly’s recruiting team.
Take the next step in your career—apply now to become a Case Manager (Customer Experience Advocate)!

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