Customer Service / Administrative Representative
Pay: $20–$22/hour
Schedule: Monday–Friday, 9:00 AM – 4:00 PM
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Position Overview
The Customer Service Representative is responsible for providing high-quality customer support and administrative assistance. This role involves handling customer inquiries, processing orders, managing accounts, and ensuring accurate and timely communication to support customer satisfaction and business operations.
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Key Responsibilities
• Answer and manage incoming customer calls, emails, and inquiries in a professional and timely manner ?
• Assist customers with order processing, order status updates, and product/service information
• Generate, enter, and process customer orders accurately
• Prepare and issue invoices, ensuring accuracy and timely delivery
• Maintain and update customer accounts, including financial and order-related information
• Investigate and resolve customer complaints efficiently to ensure satisfaction and retention ?
• Follow up with customers to ensure issues are resolved and expectations are met
• Communicate with internal teams to support order fulfillment and problem resolution
• Maintain accurate records of customer interactions and transactions
• Perform work within assigned accounts, product lines, or regional responsibilities
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Qualifications & Skills
• Excellent verbal and written communication skills, with the ability to clearly explain information and resolve issues ?
• Strong multitasking and organizational abilities in a fast-paced environment
• High attention to detail and accuracy in data entry, order processing, and invoicing
• Strong problem-solving and decision-making skills
• Positive, professional, and customer-focused attitude
• Ability to follow instructions and work under moderate supervision
• Effective listening skills and ability to handle customer concerns with professionalism
• Strong teamwork and collaboration skills
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Technical Skills
• Intermediate computer proficiency, including data entry and record management
• Experience with Microsoft Office Suite (Word, Excel, Outlook) and internet applications
• Ability to learn and use internal systems and software
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Education & Experience
• High school diploma or equivalent required
• Previous customer service or administrative experience preferred
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Additional Requirements
• Candidates must successfully complete a background check and drug screening prior to starting
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? Stronger (short posting version)
• Provide customer support by managing inquiries, processing orders, maintaining accounts, and resolving issues while ensuring accuracy, professionalism, and a high level of customer satisfaction

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