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Social Media Customer Experience Specialist
Franklin, TN, US
Contact Center
Bachelors Degree
Full Time, Temporary
24.00
Entry Level
On-site
Automotive Sales and Repair Services
First Shift (Day)
Franklin, TN, US
24.00
Entry Level
Full Time, Temporary
Automotive Sales and Repair Services
On-site
Contact Center
Bachelors Degree
First Shift (Day)
Job details
Ignite Your Passion for Social Media Customer Experience Specialist!
Are you obsessed with all things social and thrive on delivering top-notch customer service? If so, we have an exciting opportunity for you! Nissan is seeking a dynamic Social Media Customer Experience (SMCX) Specialist to join our forward-thinking team in Franklin, TN.
Why Join Us?
- Hybrid Flexibility: Work remotely on Mondays and Fridays and enjoy in-office collaboration Tuesday to Thursday (8am–5pm).
- Competitive Pay: $24.00 per hour.
- Bonus Eligible: Earn up to $1,500 per quarter in additional bonuses!
- Be the Voice of Iconic Brands: Interact directly with our passionate Nissan and INFINITI communities across platforms like Facebook, Twitter/X, Instagram, and more.
- Vibrant Team Environment: Be part of a supportive, innovative team where your ideas and contributions matter.
What You’ll Do:
- Engage with customers daily across Nissan’s social media channels, providing timely, thoughtful, and brand-aligned responses.
- Leverage leading social media moderation tools and Salesforce to track and resolve customer inquiries efficiently.
- Escalate urgent issues and collaborate cross-functionally to drive quick resolutions for our community.
- Analyze trends, compile insights, and assist in special projects that directly impact our sales, marketing, and overall customer experience.
- Stay ahead of digital trends, tools, and best practices—every day brings new ways to connect and innovate!
Who You Are:
- A stellar communicator—your writing, editing, and presentation skills shine!
- Social media savvy, with hands-on experience handling Facebook, Instagram, Twitter/X, YouTube, and emerging platforms.
- Analytical and resourceful, with a knack for translating social data into clear action.
- Experienced with Salesforce Service Cloud and/or social reporting tools like Sprinklr (a plus).
- Comfortable with change and ambiguity; you thrive in fast-paced environments.
- Tech-forward and enthusiastic about digital trends and customer engagement.
- Hold a BA/BS in Business Administration, Marketing, or Communications.
- Have at least 1 year of customer service, marketing, or corporate communications experience (especially on social platforms).
Perks & Benefits:
- Weekly Pay
- 16 Paid Holidays
- 2 Weeks Paid Time Off
- Enhanced Medical Benefits
- Kelly Perks-Discount Program
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