Certainly! Here’s a polished and engaging job description for a Bilingual Customer Service Specialist in the Charleston area. This version clarifies requirements, highlights opportunities, and makes the role appealing for top candidates.

Job Title: Bilingual Customer Service Specialist (Charleston, SC)
Pay Rate: $20/hour

About the Role

Join our team at a stellar company seeking a Bilingual Customer Service Specialist! We’re looking for a professional, energetic individual fluent in Spanish and English to be the vital link between our valued customers and our local and global teams. This is a fantastic opportunity to apply your communication and problem-solving skills in an environment that values initiative, teamwork, and growth.

Key Responsibilities

• Serve as the primary contact for customer inquiries via phone and email, ensuring prompt, courteous, and accurate responses.
  

• Independently process and manage customer orders, including modifications and follow-up, coordinating with all relevant departments locally and globally.
  

• Resolve customer issues and complaints efficiently, collaborating closely with the sales team and other internal stakeholders.
  

• Actively support accounts receivable management within your assigned customer portfolio.
  

• Ensure the accurate and timely provision of information to your team.
  

• Use internal software systems (SAP experience highly preferred) to track orders and communications.
  

• Consistently observe all company policies, procedures, and compliance requirements.
  

• Adapt to evolving responsibilities as needed to support the company’s overall mission and goals.

What You’ll Need

• High school diploma or GED required; equivalent professional experience will be considered.
  

• Professional proficiency in both Spanish and English (verbal and written).
  

• Strong communication skills with a customer-first attitude.
  

• Experience with SAP or similar order management systems is a plus.
  

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  

• Ability to work under pressure, meet deadlines, and independently complete tasks within established guidelines.
  

• Willingness to support diverse duties in a dynamic, team-focused environment.

Physical Requirements

• Must meet basic physical requirements, including frequent walking, standing, occasional heavy lifting, and the ability to stoop, kneel, and reach as needed.
  

• Must be able to sit for extended periods and use a computer and telephone effectively.
  

• Periodic exposure to fumes and hazardous chemicals may occur, with all work performed in compliance with ADA, FMLA, and applicable federal, state, and local standards.

Why Join Us?

• Competitive hourly pay and benefits
  

• Opportunity to work in a supportive and international team environment
  

• Grow your skills while making a meaningful impact on customer satisfaction

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