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Customer Support Representative
Johnston, IA, US
Office
High School or equivalent
Full Time, Temporary
19.50
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Johnston, IA, US
19.50
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Support Representative to work at a leading organization in Johnston, IA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation: $19.50/hour
Shift: 1st
Why you should apply to be Customer Support Representative:
- Competitive pay rate of $19.50/hour with opportunities for retention bonuses and pay increases based on tenure (6, 12, and 24 months).
- Gain valuable experience with a reputable industry leader.
- Work in a supportive environment focused on customer satisfaction and professional development.
- Engage in ongoing training and development activities to enhance your skills.
What’s a typical day as Customer Support Representative? You’ll be:
- Providing advanced product and service information as frontline support for customers, channel partners, and company personnel.
- Handling inbound calls and occasional emails regarding product, parts, and order-related inquiries.
- Recording and processing custom/special orders, coordinating with other teams for delivery when necessary.
- Responding to escalated issues and providing managerial approvals as needed.
- Making outbound calls to allocated customers to build new relationships.
- Entering and managing customer interactions and follow-ups in the CRM system.
- Interviewing customers using sales scripts to clarify requirements and encourage continued use of products and services.
- Ensuring adherence to company and regulatory standards, securing authorization for exceptions when required.
- Participating in ongoing training and development opportunities.
This job might be an outstanding fit if you:
- Have 13 months to 3 years of relevant experience in a customer support role (required).
- Hold a post-secondary non-tertiary education credential (required).
- Are experienced in leveraging digital communications and mastering service conversations.
- Possess strong rapport-building skills and a commitment to customer loyalty.
- Have e-commerce customer support experience (preferred).
- Are comfortable with a strictly contingent role (not intended for transition to permanent employment).
- Are available to work 1st shift hours as required.
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative today!
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You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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