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Account Rep
Pleasant Prairie, WI, US
Office
High School or equivalent
Full Time, Temporary
23
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Pleasant Prairie, WI, US
23
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Customer Service & Operations Coordinator
Location: Pleasant Prairie, WI
Pay: $23.00/hour
About the Role:
Join our team as a Customer Service & Operations Coordinator and play a key role supporting our clients and internal teams. This dynamic position requires strong organizational and analytical skills, a passion for customer service, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Respond to all client inquiries within 2 hours
- Sales order entry, follow-up, and coordination with logistics
- Prepare and maintain status reports and project schedules
- Create and maintain reports for customers and management
- Support Account Managers in providing technical advice and resolving issues
- Ensure customer requirements are met and projects meet SLA targets
- Assist in quarterly business reviews and prepare corresponding documentation
- Monitor and improve processes related to specific customer needs
- Provide general customer support and maintain client confidentiality
- Serve as a backup for Account Managers and other team members as needed
- Work both independently and as part of a team
Qualifications:
- High School Diploma required
- Customer service experience; SAP and supply chain knowledge a plus
- Proficient in Microsoft Office (Excel, Word, Visio, PowerPoint, Outlook)
- Strong organizational, analytical, reasoning, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to manage multiple tasks in a fast-paced setting
- Initiative, flexibility, and a collaborative mindset
- Willingness to work overtime as needed
Physical & Work Environment:
- Office-based role; frequent sitting, occasional standing/walking
- Regular use of a computer and office equipment
- Must be able to lift/move up to 10 lbs occasionally
- Professionalism and positive interaction with staff and customers required
Apply Today:
If you’re a detail-oriented professional with a talent for customer service and organization, we’d love to hear from you!
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