Key Responsibilities

• Supplier Inbox Management:

  • Monitor, triage, and respond to supplier-related inquiries in the shared support inbox, ensuring all requests are tracked and resolved efficiently.
    

  • Categorize, prioritize, and escalate issues based on urgency and impact to ensure timely service and compliance with service-level agreements.
    

  
  

• Internal Form Processing:
  

  • Accurately manage sensitive supplier documentation with attention to privacy and compliance standards.
    

  • Process ACH banking information updates by submitting changes through Coupa; confirm accuracy and completion of all forms.
    

  • Manage bulk upload activities: review, validate, and execute large-scale supplier data changes in Coupa, collaborating with relevant teams as needed.
    

  
  

• Supplier Onboarding Support:
  

  • Update supplier contact information to facilitate successful onboarding invitations and portal access.
    

  • Monitor and review onboarding forms; proactively identify issues, missing data, or blockers and coordinate resolution.
    

  • Escalate unresolved or complex onboarding issues to appropriate stakeholders and track outcomes to closure.
    

  • Liaise with suppliers to clarify requirements, provide guidance, and ensure timely submission of needed documentation.
    

Additional Responsibilities

• Maintain clear and accurate records of all actions and communications for audit and reporting purposes.
  

• Support continuous process improvement and SOP documentation for supplier management and onboarding.
  

• Train internal users and suppliers on basic Coupa navigation as needed.

Recommended Skills and Qualifications

• Strong cross-functional communication and teamwork skills; capable of collaborating with internal departments and external suppliers.
  

• Proven experience with Coupa or similar cloud-based procurement and supplier management systems.
  

• Proficiency in Microsoft Office Suite, especially Excel (for bulk uploads, data validation, and tracking).
  

• Detail-oriented and highly organized; able to manage sensitive information with discretion and accuracy.
  

• Strong problem-solving abilities, adaptability, and a proactive approach to identifying and resolving issues.
  

• Prior experience in supplier onboarding, procurement support, or financial systems highly preferred.

Shift: 8AM – 5PM Monday – Friday
Pay: $27-30/hr

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