Position Summary
The Pick/Ship Supervisor oversees labor and equipment within the Pick/Ship operation, following the guidance and direction of the Control Tower. This role collaborates closely with all departments to ensure timely, high-quality order fulfillment that meets customer requirements. The Supervisor partners with staffing agencies to manage workforce scheduling and start-up processes and works with the Control Tower to allocate labor and prioritize orders effectively.

Key Responsibilities

• Recruit and ensure comprehensive training for new employees in the picking and shipping departments
  

• Supervise, evaluate, and manage employee performance
  

• Document and update procedures, ensuring adherence to quality standards
  

• Maintain adequate supplies and equipment for departmental operations
  

• Monitor order picking and shipment availability in the Warehouse Management System (WMS) according to Control Tower guidance
  

• Notify the Control Tower of potential order delays
  

• Address and resolve inquiries from the Control Tower as needed
  

• Ensure compliance with customer requests and vendor-specific shipping requirements
  

• Maintain continuous product flow on conveyors to designated areas
  

• Update and manage Kronos and metrics in Excel, in alignment with WMS reporting
  

• Oversee picking and shipping activities on the production floor
  

• Ensure completion of end-of-shift procedures with all shipping systems and proper floor close-out

Qualifications and Requirements

• Strong verbal and written communication skills
  

• Exceptional attention to detail and a high degree of accuracy
  

• Proficiency in SAP or equivalent WMS systems is required
  

• Solid analytical and problem-solving abilities
  

• Ability to adapt to changing situations and perform under pressure
  

• Strong computer literacy
  

• Demonstrated leadership, organizational, and interpersonal skills
  

• Familiarity with picking, shipping, and major carriers (UPS, DHL, FedEx)
  

• Self-motivated, goal-oriented, and team-oriented
  

• Minimum 3 years of supervisory or equivalent experience
  

• Working knowledge of SAP and Kronos
  

• Proficiency in Microsoft Office applications
  

• High school diploma or equivalent required; Bachelor’s degree or equivalent work experience preferred
  

• Minimum 3 years’ experience in a SAP and/or WMS environment
  

• At least 2 years of experience with inventory research

Physical Demands and Work Environment

• Must be able to lift, push, and pull up to 50 lbs
  

• Able to stand and walk for extended periods
  

• Ability to operate a forklift and walkie rider
  

• Work is performed in a light manufacturing facility
  

• Exposure to production-area noise

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