DSO / Emerging DSO Specialist

Location: Brea, CA
Pay Rate: $25.00 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Work Arrangement: Hybrid on Fridays

Job Summary

We are seeking a detail-oriented and customer-focused DSO / Emerging DSO Specialist to join our team! This position plays an important role in maintaining customer satisfaction, supporting sales operations, and managing Dental Service Organization (DSO) and Emerging DSO accounts.

The ideal candidate will have strong corporate customer service or inside sales experience, excellent organizational skills, and the ability to provide technical product support while managing customer orders and account onboarding. This role also involves coordinating with third-party procurement vendors and ensuring accurate account setup and maintenance in accordance with company procedures and applicable FDA and ISO regulations.

Key Responsibilities

• Provide product-specific technical support and assist customers with website navigation via phone and email.
  

• Review, qualify, and enter customer orders into the online ordering system, ensuring accuracy and compliance with company policies.
  

• Identify unusual orders, duplicate customer profiles, new customer accounts, and promotional discrepancies before releasing orders for shipment.
  

• Answer incoming customer calls and respond to inquiries promptly and professionally.
  

• Process returns and Return Material Authorizations (RMAs), along with product, account, and database maintenance.
  

• Manage DSO group account creation, maintenance, and onboarding for new and emerging dental service organizations.
  

• Coordinate account setup and onboarding with third-party procurement vendors, including Dentira, Coupa, and Method.
  

• Communicate new customer information and large orders to the appropriate sales representatives.
  

• Escalate complex technical questions to the appropriate Technical Services, Technical Sales, or other internal teams.
  

• Develop and maintain advanced knowledge of company products, new product lines, and competitor offerings through ongoing training.
  

• Maintain a thorough understanding of company procedures, customer service processes, and RMA requirements.
  

• Collaborate with the IT Department on proofreading and user acceptance testing (UAT) for online ordering systems and other system enhancements.
  

• Support continuous improvement initiatives to enhance customer service procedures and operational efficiency.
  

• Work closely with Sales, Technical Services, IT, and other internal departments to ensure a seamless customer experience.

Minimum Qualifications

• High school diploma or GED required; associate degree preferred.
  

• 5 years of customer service or inside sales experience in a corporate environment. Retail experience does not qualify toward this requirement.
  

• Experience providing product-specific technical support to customers.
  

• Proficiency in SAP and Microsoft Office.
  

• Strong verbal and written communication skills.
  

• Excellent attention to detail, organization, and follow-up.
  

• Ability to manage multiple priorities in a fast-paced, changing environment.
  

• A personable, professional, and customer-focused approach.
  

• Ability to work independently with minimal supervision.
  

• Confidence in communicating complex technical information clearly and accurately.
  

• Strong problem-solving skills and a sense of urgency in delivering positive customer service results.

Apply Today!

If you have a strong background in corporate customer service or inside sales and enjoy supporting customers, coordinating account onboarding, and solving problems, we encourage you to apply for the DSO / Emerging DSO Specialist position.

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