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Print Service Delivery Specialist
Midland, MI, US
Information Technology
High School or equivalent
Full Time, Temporary
Entry Level
On-site
Chemicals/Petro-Chemicals
First Shift (Day)
Midland, MI, US
Entry Level
Full Time, Temporary
Chemicals/Petro-Chemicals
On-site
Information Technology
High School or equivalent
First Shift (Day)
Job details
Print Service Delivery Specialist Responsibilities:
· Provide print solutions for clients.
· Provide Run the Business support for Managed Print Services
· Provide approval for new/move printer request via ServiceNow ticketing system.
· Manage Print functional mailbox.
· Work with other service providers to deliver services to the clients.
· Manage metrics, reporting, documentation, training, and delivery of print services.
· Manage life cycle of devices, communications for the changing environments and back-up to the Service Lead
· Manage and maintain technical and support documentation for print fleet.
· Responsible for development, creation, and publication of print metrics
· Work with site project teams to design solutions for print support needs.
· Monitor/manage print incident management process in ServiceNow application
Critical Success Factors:
· Strong logical and analytical thinker with attention to detail
· Appropriate risk taker who can anticipate risks and mitigate in the moment and is able to find root causes of problems and quickly determine efficient solutions.
· Comfortable under high-stress and exhibits poise and focus.
· Awareness of general application development life cycle (Requirements, Design, Build, Test, and Implement)· Manage own work effort in multiple projects with little supervision.
· Entrepreneurial mindset, resilient and energized by frequent change.
· Innate and insatiable curiosity about new technologies, with the ability to quickly learn and exploit cutting edge offerings to achieve business objectives.
· Demonstrate continuous improvement mindset and creativity.
· Strong verbal and written communication skills, creative and comfortable with various communication media and can engage technical and non-technical audiences.
· An ability to convey technical issues and material to non-technical individuals.
· Experience working with complex system implementations and organizational processes.
· Ability to work effectively in a team environment.
Qualifications:
· US Citizenship is required.
9362585
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