For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Sales and Service Representative to work at a premier financial services company in Rocklin, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay Rate:  $22 per hour + quarterly commission

Why you should apply to be a Sales and Service Representative:

• Direct Hire Opportunity
  

• Competitive salary and benefits package
  

• Join a supportive and dynamic member-focused sales team
  

• Fast-paced environment with opportunities for growth and development
  

• Engage with members and help them achieve their financial goals

What’s a typical day as a Sales and Service Representative? You’ll be:

• Supporting inbound member calls and perform member financial transactions
  

• Pro-actively identifying and recommending the best products and services to meet the members’ financial needs, and partnering with services teams including insurance, investments, and mortgage
  

• Providing exceptional customer service by assisting with members’ digital inquiries (mobile and online banking)
  

• Meeting quarterly call efficiency metrics and service objectives, alongside sales targets, and incentives
  

• Actively evaluating the member interaction to determine satisfaction level, de-escalating / troubleshooting or escalating as appropriate to address each members’  unique needs 

This job might be an outstanding fit if you:

• Have a minimum of 1+ years of previous experience in a fast-paced customer service role
  

  • Experience in a call center and/or sales role strongly preferred
    

  
  

• Have the ability to listen to our members needs and provide tailored product recommendations
  

• Are comfortable working in a fast-paced customer service and sales environment, meeting deadlines without sacrificing member service
  

• Have excellent verbal and written communication skills with a focus on empathy and professionalism
  

• Have an aptitude for learning a variety of computer systems and using technology to solve member issues
  

• Have excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections
  

• Have demonstrated effective time management skills with the ability to work independently and in a collaborative team environment
  

• Have strong critical thinking and decision-making skills with attention to detail
  

• Have intermediate level experience with Microsoft Office suite, including Word, Outlook, and Excel required

What happens next:

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Sales and Service Representative today!

#GRACE

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