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Customer Care Representative
Weston, FL, US
Office
High School or equivalent
Full Time, Temporary
20.00
Experienced (Non-Manager)
On-site
Medical Devices and Supplies
First Shift (Day)
Weston, FL, US
20.00
Experienced (Non-Manager)
Full Time, Temporary
Medical Devices and Supplies
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Feeling stuck? Put your career in motion with a great, new opportunity. Join the Kelly® team as a Customer Support Representative I to work at a leading organization in Weston, FL. We’re here every step of the way to help you and your career be the best it can be. Bring your energy and expertise. We’ll help you get where you want to be.
Salary/Pay Rate/Compensation: $20.00 per hour (based on experience)
Why you should apply to be Customer Support Representative I:
- Competitive pay rate with potential for growth based on experience.
- Gain valuable experience supporting cross-functional teams in cutting-edge healthcare technology.
- Work in a collaborative environment that values positive customer relations and teamwork.
- Opportunity to develop your skills in sales support, service, and logistics in a high-impact industry.
What’s a typical day as Customer Support Representative I? You’ll be:
- Supporting business groups including Marketing, Sales, Field Service, Product Specialists, IT, Distribution, Supply Planning, and Healthcare Professionals.
- Executing key functions such as Sales Support, Complaint Replacement Processing, Service Support, and enhancing the overall Customer Experience.
- Developing and maintaining positive customer relationships that impact patient surgeries, brand reputation, and product revenues.
- Handling pre-sale activities such as responding to customer inquiries, providing product literature, coordinating supply chain and shipping, and identifying new business opportunities.
- Managing presale logistics of capital inventory, coordinating upgrades, and application evaluations.
- Addressing post-sale inquiries including RMA, order status, and delivery through a centralized hotline system.
- Comprehending and executing complex capital contracts for application delivery.
- Quoting preventative maintenance and robotic repairs, requiring an understanding of finance, policy, and advanced mathematics.
- Troubleshooting with international regulatory entities to ensure shipments meet customs requirements.
This job might be an outstanding fit if you:
- Have strong customer service or support experience, preferably in a healthcare or technology setting.
- Are detail-oriented and able to comprehend and execute complex contracts and procedures.
- Possess excellent communication and problem-solving skills.
- Are comfortable working cross-functionally with multiple business units.
- Have experience with logistics, supply chain, or inventory management (preferred).
- Can manage advanced mathematical and financial quoting processes (preferred).
- Are able to work on the 1st shift at the Weston, FL location.
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Representative I today!
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