Customer Support Representative I

Location: Pineville, NC
Pay Rate: $20.00 – $23.00/hour
Schedule: Monday – Friday (Full-Time)
Status: Temporary to Permanent

Position Overview

We are seeking a reliable and detail-oriented Customer Support Representative I to join our team in Pineville, NC. In this role, you will provide high-quality customer service while supporting administrative functions in a fast-paced environment.

This is a great opportunity for candidates with recent customer service and administrative experience who are looking for long-term growth.

Key Responsibilities

• Respond to customer inquiries via phone, email, and/or in person
  

• Provide accurate information regarding products, services, and account details
  

• Process orders, updates, and customer requests in internal systems
  

• Maintain and update customer records with a high level of accuracy
  

• Assist with general administrative tasks, including data entry and documentation
  

• Resolve customer concerns in a professional and timely manner
  

• Collaborate with internal teams to ensure customer satisfaction
  

• Maintain a high level of professionalism and communication

Qualifications

• Recent experience in Customer Service and/or Administrative roles required
  

• Strong communication skills (verbal and written)
  

• Proficiency in Microsoft Office (Word, Excel, Outlook)
  

• Ability to multitask and work in a fast-paced environment
  

• Strong attention to detail and organizational skills
  

• Ability to problem-solve and handle customer concerns effectively

Work Environment

• Office setting
  

• Team-oriented and customer-focused
  

• Fast-paced with a high volume of interactions

Why Join Us?

• Competitive pay: $20–$23/hr
  

• Opportunity to convert to a permanent role
  

• Gain experience in a professional office environment
  

• Growth and advancement opportunities

10189259