Now Hiring: Shipment Setup Specialist
Location: Pittsburgh, PA
Schedule: Monday through Friday
Work Arrangement: Hybrid — 3 days onsite / 2 days remote
Pay: $23.50/hour
Benefits available

We are seeking a Shipment Setup Specialist for a professional, client-facing role supporting patients through important pharmacy-related services. This position plays a key part in helping ensure patients receive their therapy quickly, accurately, and with a high level of care through the Non-Commercial Pharmacy.

In this role, you will support patient-specific programs, complete shipment setup, enroll patients into a safe return program, and maintain detailed documentation across multiple computer systems. This opportunity is ideal for someone who is compassionate, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities:

• Conduct initial and refill calls to patients and provide ongoing support

  
  

• Complete shipment setup in the non-commercial pharmacy dispensing system

  
  

• Document all activity accurately in multiple systems

  
  

• Maintain regular touchpoints with patients throughout their journey

  
  

• Provide support and status updates to field teams, HCP offices, and patients

  
  

• Help ensure efficient referral processing, triaging, and shipment setup

  
  

• Deliver concierge-level service to both internal and external customers

  
  

• Resolve requests in a timely and accurate manner and escalate when needed

  
  

• Maintain phone and email communication with internal operational staff

  
  

• Utilize outbound faxes, internal systems, email alerts, and mailings per program guidelines

  
  

• Coordinate shipments to HCP offices using an online shipment portal

  
  

• Maintain a strong compliance mindset, including patient privacy and regulatory standards

  
  

• Contribute to a respectful, collaborative, and positive team environment

Required Qualifications:

• High school diploma

  
  

• Minimum 4 years of experience in a pharmacy or healthcare setting

  
  

• Minimum 4 years of experience as a case manager or call center representative

  
  

• Strong written and verbal communication skills

  
  

• Customer-focused mindset with empathy, drive, and commitment to service

  
  

• Ability to build productive internal and external relationships

  
  

• Proficiency in Microsoft Excel, Outlook, and Word

Preferred Qualifications:

• Undergraduate degree

  
  

• Bilingual Spanish speaking and writing

This is a great opportunity for someone who enjoys helping patients, managing details, and being part of a team that supports important healthcare services.

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