Bilingual Customer Service Phone Advocate

By | April 24, 2026

Bilingual Customer Service Phone Advocate

Apply Now Applied

Job ID: 10204320

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Columbia, SC, US

Office

High School or equivalent

Full Time, Temporary

$18 / hour

Experienced (Non-Manager)

On-site

Insurance

First Shift (Day)

Columbia, SC, US

$18 / hour

Experienced (Non-Manager)

Full Time, Temporary

Insurance

On-site

Office

High School or equivalent

First Shift (Day)

Apply Now Applied

Job details

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Bilingual Customer Service Phone Advocate to work at a leading organization in Columbia, SC. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Salary/Pay Rate/Compensation: $18/hour

Shift: 8:30am-5:00pm

Why you should apply to be Bilingual Customer Service Phone Advocate:

  • Competitive pay rate with opportunities for skill development.

  • Work in a professional environment with a respected industry leader.

  • Gain valuable experience in customer service and insurance claims.

  • Be part of a team that values communication, accuracy, and customer satisfaction.

What’s a typical day as Bilingual Customer Service Phone Advocate? You’ll be:

  • Providing prompt, accurate, and courteous responses to all telephone inquiries.

  • Performing research to resolve customer inquiries and documenting all interactions.

  • Initiating minor or clerical adjustments based on provider requests, or processing adjustments as needed.

  • Coordinating with other departments to resolve problems and assist with priority inquiries and special projects.

  • Maintaining accurate records on complaints and customer comments, and recommending changes to management.

  • Following through on complaints until resolved or escalating as needed.

  • Assisting with process improvements and maintaining departmental productivity, quality, and timeliness standards.

  • Identifying and reporting suspected fraudulent activities and system errors.

This job might be an outstanding fit if you:

  • Are bilingual (Spanish/English preferred) and have strong verbal and written communication skills.

  • Have experience in customer service, preferably in an insurance or claim-related environment.

  • Are detail-oriented and can accurately document and research inquiries.

  • Are comfortable working in a fast-paced, team-oriented setting.

  • Can work onsite at the client location in Columbia, SC.

  • Are available for 1st shift and can commit to temporary assignments.

  • Are proactive in identifying process improvements and reporting issues.

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Bilingual Customer Service Phone Advocate today!

 

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

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