Job Description:
As a Customer Support Associate, you will be the primary point of contact for customer inquiries, order management, and issue resolution. You will thrive in a collaborative, fast-paced office environment where accuracy, professionalism, and a customer-first attitude are key.
Key Responsibilities:

• Accurately receive and enter orders by phone, fax, and email
  

• Process changes, cancellations, backorders, returns, and replacement parts
  

• Initiate orders to correct errors (e.g., shortages or wrong items shipped)
  

• Review purchase orders and complete required forms
  

• Communicate with customers regarding orders, pricing, shipments, products, and complaints by phone and email
  

• Proactively update customers about shipment delays or order changes
  

• Handle all customer interactions with professionalism and patience, including resolving difficult issues
  

• Maintain detailed customer account notes and document preferences and error resolutions
  

• Collect, record, and report customer feedback
  

• Serve as backup receptionist when needed; provide additional administrative support as assigned

Qualifications:

• High school diploma or GED required
  

• Strong written and verbal communication skills; professional phone manner
  

• Accurate data entry and basic math skills
  

• Proficiency with computer applications such as Excel and Word, and keyboarding
  

• Excellent organizational and time management abilities; able to handle multiple priorities
  

• 1–2 years of customer service or order management experience preferred
  

• Experience with CRM or ERP software, conflict resolution, and teamwork ideal

Physical Requirements & Work Environment:

• Primarily a seated office role, with occasional standing or lifting (up to 10 lbs)

10205887