Customer Experience Advocate

By | May 5, 2026

Customer Experience Advocate

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Job ID: 10214016

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Orlando, FL, US

Contact Center

High School or equivalent

Full Time, Temporary

$23.50 per hour

Experienced (Non-Manager)

On-site

Healthcare Services

First Shift (Day)

Orlando, FL, US

$23.50 per hour

Experienced (Non-Manager)

Full Time, Temporary

Healthcare Services

On-site

Contact Center

High School or equivalent

First Shift (Day)

Apply Now Applied

Job details

Customer Experience Advocate

Pay: 23.50/hr
Schedule: M-F, availability for 1st or 2nd shift between 8am-8pm
Location: Remote with onsite requirement less than 12 times a year

Kelly Services is seeking a Customer Experience Advocate to support an inbound contact center team within an innovative medicine environment. This role is ideal for a patient-focused professional who is passionate about delivering exceptional customer experiences to patients, healthcare providers, and internal field teams. The Customer Experience Advocate plays a critical role in resolving inquiries, supporting access to services, and ensuring a positive end-to-end experience.

Key Responsibilities

  • Answer inbound customer calls promptly and professionally, striving for one-call resolution

  • Serve as the primary point of contact for inquiries and escalations received via inbound calls

  • Support patients, healthcare provider offices, and field teams with:

    • Information collection

    • Benefit and insurance verification

    • Savings program access

    • Specialty pharmacy triage

    • Shipment setup


  • Respond to questions regarding products and services with accuracy and professionalism

  • Resolve customer concerns and complaints, escalating complex issues when appropriate

  • Accurately document all customer interactions across multiple systems

  • Maintain comprehensive knowledge of products, programs, and services

  • Adhere to all company policies, procedures, and quality standards

  • Collaborate with team members to enhance service delivery and the overall customer experience

  • Meet or exceed performance metrics, including call handling and customer satisfaction scores

  • Provide feedback and recommendations to improve processes and service delivery

Required Qualifications

  • High school diploma or equivalent

  • Minimum 2 years of experience in a healthcare setting with a focus on customer service

  • Excellent verbal and written communication skills

  • Strong problem-solving skills with the ability to think quickly and effectively

  • Ability to work in multiple systems simultaneously

  • Proficiency with customer service software, databases, and tracking tools

  • Ability to thrive in a fast-paced, metric-driven environment

  • Availability to work shifts between 8:00 AM – 8:00 PM EST

10214016

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.


About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

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