Job Summary:
We are seeking a dedicated Customer Experience Advocate
for our inbound call team. The ideal candidate should possess a genuine 
passion for assisting patients and healthcare providers, outstanding 
communication abilities and a commitment to delivering exceptional 
customer service. This role requires a solution-oriented approach to 
managing incoming calls, addressing customer inquiries, resolving issues, 
and ensuring overall customer satisfaction.

Pay: $23.50/hr

* This position is remote

Key Responsibilities:
• Answer inbound calls promptly and professionally while striving for 
one-call resolution
• Serve as the primary point of contact for inquiries and escalations 
from in-bound calls 
• Support patients, healthcare provider offices and field teams with 
information collection, benefit verification savings program access, 
specialty pharmacy triage, and shipment set up.
• Assist customers with inquiries regarding products and services.
• Resolve customer complaints and provide appropriate solutions.
• Accurately document customer interactions in the database.
• Maintain a thorough understanding of product offerings to effectively 
assist customers.
• Adhere to company policies and procedures while providing highquality service.
• Collaborate with team members to enhance customer experience.
• Meet or exceed performance metrics, including call response time 
and customer satisfaction scores.
• Provide process feedback and suggest service delivery
improvements.
• Ensure customers receive accurate product and service information 
to make informed decisions.
• Promptly resolve customer complaints and issues, escalating 
complex problems to management when necessary.

Required Qualifications:
• High school diploma or equivalent
• Minimum of 2 years’ experience in healthcare setting with a focus on
a customer service role
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to think on your feet.
• Ability to work in multiple systems at one time
• Proficient in using customer service software, databases, and tools.
• Ability to work in a fast-paced environment and handle stress 
effectively.
• Ability to work shift between 8am – 8pm EST.
Preferred Qualifications:
• Experience reading a phone script

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