Direct Hire Field Service Technician

Direct Hire Field Service Technician (Plastics Processing Equipment)
Location: Kent, OH (Training location) Remote/Hybrid after training
Travel: Must be able to travel domestic & internationally 
Compensation is based on experience 

Position Overview:
As a Field Service Technician, you’ll be the primary technical representative to our customers for all product installation, maintenance, and repair needs. This role offers hands-on work with sophisticated machinery and the opportunity for extensive national and international travel. After in-depth training at our Kent facility, you’ll transition to a remote or hybrid schedule that accommodates your project-based travel. 

Key Responsibilities:

• Serve as THE on-site technical expert 
  

• Independently travel to customer locations—domestic and global—for equipment installation, troubleshooting, maintenance, and repair
  

• Conduct yearly follow-up calls and site visits to ensure customer satisfaction
  

• Provide end-user training at customer sites and facilities
  

• Plan and coordinate logistics for service visits, including travel and expense reporting
  

• Act as a liaison between customers and engineering, manufacturing, and parts/sales teams
  

• Collect customer feedback and relay continuous improvement opportunities
  

• Promote quality, safety, and environmental compliance in all activities
  

• Support other duties as assigned by management

Required Qualifications:

• High School diploma or equivalent
  

• Strong mechanical aptitude
  

• Valid US Driver’s License & Passport (must be able to book rental cars for travel)
  

• Excellent organizational, verbal, and written communication skills
  

• Self-directed, independent worker; skilled at problem-solving and proactive issue avoidance
  

• Strong team player with a customer-focused mindset

Preferred Qualifications:

• Technical training in electrical systems (single-phase, 3-phase, or low voltage)
  

• Experience with logic circuits, electric motors, mechanical devices, or plastic processing
  

• Experience using measuring and test equipment (micrometers, multimeters, etc.)
  

• Prior field service or global travel experience
  

• Second language proficiency

Physical & Work Environment Requirements:

• Ability to lift up to 50 lbs, and perform physical tasks such as standing, walking, bending, kneeling, crouching, crawling, and climbing
  

• Ability to work in both office and industrial settings; exposure to loud noise, moving parts, and airborne particles may occur (PPE provided)
  

• Occasional extended periods of sitting during international flights
  

• Ability to meet vision requirements (close, distance, color, peripheral, and depth perception, focus adjustment)

Schedule & Training:

• Standard schedule: Mon-Fri
  

• After comprehensive training (6-12 months in Kent, OH), position is hybrid/remote with approximately 50%+ travel, including some weekends as required

Interested? Apply today! Use this link to schedule an interview directly on my calendar https://calendly.com/dans465

10218865