Customer Success & Platform Operations Specialist

By | May 28, 2026

Customer Success & Platform Operations Specialist

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Job ID: 10236511

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Raritan, NJ, US

Professional (Other)

High School or equivalent

Full Time, Temporary

40.00

Experienced (Non-Manager)

On-site

Medical Devices and Supplies

First Shift (Day)

Raritan, NJ, US

40.00

Experienced (Non-Manager)

Full Time, Temporary

Medical Devices and Supplies

On-site

Professional (Other)

High School or equivalent

First Shift (Day)

Apply Now Applied

Job details

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. We’re hiring a (remote/hybrid) Customer Success & Platform Operations Specialist for a long-term opportunity in Raritan, New Jersey. With us, it’s all about finding the job that’s just right.

Customer Success & Platform Operations Specialist
Raritan, New Jersey (hybrid/remote – Must reside near Raritan, NJ to be able to work onsite on occasion)
Mon – Fri 8am – 4:30pm
Hourly Pay rate starts at $40/hr (+/- DOE)
Benefits (medical, dental, vision) + paid holidays and vacation

Customer-focused, tech-savvy specialist serving as the primary point of contact and operational lead for three digital platforms: Scheduling, VR training, and Peer-to-Peer (P2P) scheduling. This role blends customer success, platform operations, and product liaison responsibilities, supporting internal teams and external healthcare providers (HCPs) while driving adoption, user experience, and continuous improvement.

Key Responsibilities: 

  • Customer Success & Stakeholder Management 

    • Act as primary contact for internal users and external HCPs

    • Build relationships to drive platform adoption, satisfaction, and retention

    • Identify user needs and represent the voice of the customer


  • Training and Adoption

    • Lead onboarding, training sessions, and demonstrations

    • Develop user guides and scalable learning materials

    • Ensure consistent onboarding experience across regionsOrder Processing


  • Platform Operations & Support

    • Manage day-to-day platform operations

    • Troubleshoot issues and oversee resolution

    • Track and manage tickets for bugs and enhancements


  • Product Liason & Continuous Improvement

    • Bridge business users and IT/development teams

    • Translate feedback into requirements and improvement opportunities

    • Contribute to feature prioritization and product enhancements


  • VR Platform Enablement

    • Support VR deployments and in-field activations

    • Ensure proper setup and functionality of VR equipment

    • Partner with commercial and education teams to drive usage


  • Communications and Engagement 

    • Manage newsletters and platform communications

    • Promote updates, releases, and success stories

    • Drive awareness and engagement initiatives

    • Complete required training and adhere to all safety, Health Care Compliance guidelines, and environmental standards.

Minimum Experience: 

  • Bachelor’s degree or equivalent experience

  • 3–5 years in customer success, support, or platform operations

  • Strong communication, presentation, and stakeholder management skills

  • High technical aptitude and ability to learn systems quickly 

  • Experience with SaaS platforms, scheduling tools, or digital ecosystems

  • Healthcare, MedTech, or professional education exposure

  • Experience working with IT/development teams (Agile, tickets, requirements)

  • Familiarity with VR/AR technologies

  • Experience supporting external customers

  • Customer-focused with strong service orientation

  • Self-starter with ability to prioritize and work independently

  • Strong communication and problem-solving skills

  • Ability to translate business needs into technical solutions

  • Comfortable in a fast-paced, multi-platform environment

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