Member Service Representative I

Job Summary:
Are you passionate about providing exceptional service and support to members? Join our team as a Member Service Representative at a local credit union. In this role, you will deliver friendly and accurate service, assisting members with routine transactions and inquiries while promoting our credit union products and services. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you!

Job Specifications:
– Job Type: Full-Time, Contract to hire
Schedule: 8:45AM-5:15PM, Monday-Friday (no weekends)
– Location: Rockford, MI
– Pay Rate: $18.00/hr
– Shift: Day Shift

Roles and Responsibilities:

• Perform member transactions accurately using the CBX system.
  

• Respond to members’ questions, concerns, and requests for assistance in a friendly and professional manner.
  

• Provide information on credit union products and services, including loans, business accounts, and fiduciary accounts.
  

•  Process members check and maintain a cash drawer or pod, accurately balancing funds throughout the workday.
  

• Handle member transaction requests, such as credit card advances, money orders, and cashier’s checks, following credit union procedures.
  

• Collaborate with internal departments to research and resolve member issues efficiently.
  

• Provide frontline support at other branch locations as needed.
  

• Participate in community events to enhance the organization’s public presence.
  

• Perform other duties as assigned.

Qualifications & Skills:

• 1-3 years of experience in a financial institution or related field.
  

• High school education or GED required.
  

• Strong interpersonal skills for effective conflict resolution and relationship building.
  

• Excellent verbal and written communication skills.
  

• Strong attention to detail and problem-solving abilities.
  

• Basic mathematical skills and proficient in Microsoft Outlook, Word, and Excel.
  

• Time management and multitasking skills.
  

• Ability to lift/move up to 10 pounds occasionally and spend extended hours in front of a computer screen.

Company Culture:
Join a vibrant and supportive work environment where teamwork and collaboration are at the heart of what we do. We value integrity, community involvement, and a commitment to excellent service. We encourage our employees to bring their unique perspectives and talents to the table, fostering a culture of inclusivity and respect. Together, we strive to make a positive impact on our members and the communities we serve.
 

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