Job searching is a lot better with someone in your corner. Hi—enter us, and this job! Kelly® Professional & Industrial is seeking a Customer Service Advocate to work at a leading organization in Columbia, SC. Sound like something you’re interested in? We’ll be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).

Salary/Pay Rate/Compensation:
$18 per hour

Shift:
8-hour shift between the hours of 8am and 8pm to be assigned once training is complete

Why you should apply to be a Customer Service Advocate:

• Competitive pay rate with opportunities for skill development
  

• Gain experience with a respected industry leader in customer service and claims management
  

• Supportive and professional team environment
  

• Opportunity to make a real impact by assisting customers and improving processes

What’s a typical day as a Customer Service Advocate? You’ll be:

• Providing prompt, accurate, thorough, and courteous responses to all customer inquiries—including non-routine situations requiring research and adaptation
  

• Ensuring effective customer relations by responding to telephone, written, web, or walk-in inquiries in a timely and professional manner
  

• Initiating or processing adjustments, performing research, and coordinating with other departments to resolve customer issues
  

• Handling priority inquiries and special projects as requested by management
  

• Documenting inquiries accurately, maintaining records on complaints and customer comments, and recommending changes for process improvements
  

• Assisting with the training of new employees and cross-training of coworkers

This job might be an outstanding fit if you:

• Have at lest 1 year of prior experience in a call center environment, claims management, or a related field (required)
  

• Possess strong communication and problem-solving skills
  

• Are detail-oriented and able to accurately document customer interactions and resolutions
  

• Can work effectively both independently and as part of a team
  

• Can work onsite at the client location in Columbia, SC
  

• Have open availability to work an 8-hour shift between the hours of 8am and 8pm
  

• Are comfortable adapting to new situations and performing research to resolve complex inquiries

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Advocate today!

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