• Position type: Contract-to-Hire (3–6 months)
  

• Position title: Client Relations Specialist III
  

• Workplace: Hybrid / Onsite Flexibility (Must be local to Pacific Northwest)
  

• Shift: Full-time, Monday–Friday (Start time between 6:00am–8:00am PST)
  

• Pay Range: $28-33/hour

 
Overview
The Client Relations Specialist III is a senior-level role responsible for managing client relationships, resolving complex issues, and supporting overall client satisfaction and retention. This position serves as a key liaison between clients and internal departments while also providing support for account management activities.
 
This is a highly collaborative role that combines client-facing communication, operational coordination, and process improvement, making it ideal for someone who thrives in a fast-paced, evolving environment and can operate with a high degree of independence after onboarding.
 
Responsibilities
Scope / Impact

• Serves as the primary point of contact for assigned client accounts
  

• Builds and maintains strong relationships with clients including clinics, providers, and healthcare partners
  

• Handles escalated client concerns, ensuring timely and professional resolution
  

• Coordinates with internal teams (lab, operations, billing, IT, finance) to address client needs
  

• Supports onboarding of new clients, including documentation, system setup, and training
  

• Assists with account management activities such as client check-ins, reviews, and follow-ups
  

• Participates in client meetings and provides operational updates as needed
  

• Tracks and reports on performance metrics aligned with client expectations
  

• Monitors client satisfaction and identifies opportunities for service improvements
  

• Identifies process improvement opportunities to enhance efficiency and client experience
  

• Leads or contributes to cross-functional projects and operational initiatives
  

• Maintains accurate client records and communication history within CRM systems
  

• Mentors junior staff and supports escalation handling
  

• Ensures compliance with company policies, HIPAA regulations, and PHI handling requirements
  

• Supports cross-departmental collaboration to ensure service deliverables are completed accurately and on time
  

• Performs additional duties to support departmental and organizational objectives

 
Qualifications
Required

• 3–5+ years of experience in client relations, customer success, account management, or similar roles
  

• Experience managing escalated client situations and complex communications
  

• Strong verbal and written communication skills, including client-facing interactions
  

• Proven ability to manage multiple priorities in a fast-paced environment
  

• Strong organizational skills and attention to detail

Preferred

• Experience in clinical laboratory, biotech, healthcare, or related environment
  

• Familiarity with medical terminology and laboratory workflows
  

• Experience participating in or supporting client-facing meetings or account reviews
  

• CRM system experience and comfort working with reporting tools

 
Core Skills

• Relationship management and client retention
  

• Cross-functional communication and collaboration
  

• Process improvement and operational efficiency
  

• Problem-solving and conflict resolution (including de-escalation)
  

• Analytical thinking and reporting
  

• Ability to work independently with minimal supervision

 
Education & Compliance

• Bachelor’s degree preferred or equivalent experience
  

• HIPAA / PHI handling experience required
  

• CLIA/CAP familiarity preferred

 
Work Environment

• Must maintain a secure, HIPAA-compliant workspace if working remotely
  

• Occasional onsite presence required for team collaboration or client needs

 
 
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry – even if this position doesn’t work out, you’re still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.