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Automotive Service Administrator III
Rocky Hill, CT, US
Office
High School or equivalent
Full Time, Temporary
36.00
Experienced (Non-Manager)
On-site
Automotive and Parts Mfg
First Shift (Day)
Rocky Hill, CT, US
36.00
Experienced (Non-Manager)
Full Time, Temporary
Automotive and Parts Mfg
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Job Title: Automotive Service Administrator III
Location: Onsite
Contract: 6-Months (Potential for Extension)
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (No flexibility)
Pay Rate: Up to $36/hour
Job Summary
As a Service Administrator III, you will serve as the first point of contact with customers, promoting quality service and supporting business growth for your branch location. This role involves high-volume customer interaction, supporting ongoing service operations, and maintaining strong communication with both customers and internal teams.
Key Responsibilities
- Serve as the first point of contact with customers via phone and in-person, fostering positive relationships and delivering white-glove service.
- Assess customer needs, gather pertinent information, and create work orders in company systems.
- Provide status updates and follow up with customers as requested.
- Respond promptly to phone calls, emails, and service requests.
- Prepare quotes, schedule service appointments, and document service activity.
- Maintain accurate records in service management and business systems.
- Handle warranty processing, technical escalation, and service documentation as required.
- Utilize electronic service tools for troubleshooting and diagnosis.
- Ensure compliance with company dress code and workplace expectations.
Qualifications and Competencies
- Education: High school diploma, secondary education certificate, or equivalent relevant experience.
- Experience: 1–3 years in the automotive service industry required; power generation industry experience highly preferred.
- Clear, effective communicator; able to deliver information tailored to different audiences.
- Strong interpersonal skills, conflict management, and a customer-first attitude.
- Proven ability to multi-task, prioritize, and maintain professionalism in a fast-paced environment.
- Financial acumen—interpreting service data and supporting cost-effective decisions.
- Capable of delegating tasks and directing work as appropriate.
- Comfortable with troubleshooting workflows using specialized electronic tools.
- Experience following warranty procedures and service escalation processes.
- Demonstrated professionalism and punctuality.
Top 3 Skills Sought
- Multi-tasking
- Computer proficiency
- Strong people and communication skills
Additional Details
- This is a fully onsite role—remote work is not available.
- Punctuality and consistent attendance are required and non-negotiable.
- Candidates must commit to the set schedule, dress code, and professional standards.
If you enjoy working in a dynamic service environment, excel at customer interaction, and value professionalism, we encourage you to apply!
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