For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Quality Analyst to work at a premier healthcare innovator, Innovative Medicine, in Pittsburgh, PA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation: $30.00 per hour
Shift: 1st or 2nd Shift (scheduled between 8am–8pm)
Locations: Pittsburgh, PA | Raleigh, NC | Phoenix, AZ | Orlando, FL
Benefits: Access an outstanding benefits package that includes comprehensive Medical, Dental, and Vision coverage, a robust 401(K) retirement plan, and Paid Time Off (PTO)
 
Why you should apply to be Quality Analyst:

• Competitive pay rate of $30.00 per hour
  

• Opportunity to support a leading healthcare program focused on high levels of patient experience and compliance
  

• Work in a dynamic, fast-paced, and innovative environment with a collaborative team culture
  

• Advance your career by contributing to high-impact process and patient experience improvements

What’s a typical day as Quality Analyst? You’ll be:

• Monitoring contact center interactions to objectively score, calibrate, and evaluate recorded calls, other interactions, and documentation for high patient experience standards
  

• Working independently to set expectations and ensure compliance with documented business rules, SOPs, and work instructions
  

• Supporting leadership and compliance teams with the implementation of recommendations and monitoring adverse event compliance
  

• Collaborating with program leadership on training, certification, and maintaining records of annual trainings and recertification of adverse event protocols and updates
  

• Auditing documentation to verify process adherence and supporting the operations management team to provide coaching opportunities based on quality results
  

• Assisting with data checks, process analyses, and special projects, as well as devising and analyzing patient experience and compliance metrics

This job might be an outstanding fit if you:

• Have a Bachelor’s Degree and/or equivalent work experience
  

• Bring at least 2 years’ experience in healthcare management or a healthcare contact center setting
  

• Possess prior experience in pharmacy, HUB service provider, or the healthcare industry
  

• Have experience with call monitoring and documentation review
  

• Demonstrate strong attention to detail, independent judgment, initiative, and exceptional time management skills
  

• Communicate effectively both verbally and in writing, with logical, clear, and consistent messaging
  

• Can manage multiple projects and deliverables efficiently in a fast-paced setting
  

• Show proficiency in Microsoft Office (Word, PowerPoint, Excel)
  

• Live within 1.5 hours of one of the job locations listed above.

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Quality Analyst today!
 

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