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Sr. Operations Manager
South San Francisco, CA, US
Accounting / Finance
Bachelors Degree
Full Time, Temporary
$48
Manager (Manager/Supervisor)
On-site
Biotechnology/Pharmaceuticals
First Shift (Day)
South San Francisco, CA, US
$48
Manager (Manager/Supervisor)
Full Time, Temporary
Biotechnology/Pharmaceuticals
On-site
Accounting / Finance
Bachelors Degree
First Shift (Day)
Job details
Job Title: Sr. Operations Manager
Location: South San Francisco, CA
Work Schedule: Hybrid - (Three days on-site, two days remote; team anchor days to be determined) Monday through Friday. – Standard 8-hour shift
Pay Rate: $48 per hour
About the Role
We are seeking a strategic and results-oriented Sr. Operations Manager to join our Chief Marketing Office (CMO). In this highly visible and impactful role, you will lead operational strategy and execution for two key teams: Access & Account Marketing (AAM) and Population Health (PH). Your leadership will be crucial in driving operational excellence, optimizing team effectiveness, and ensuring seamless collaboration among internal and external partners.
Key Responsibilities
- Drive Operational Excellence: Lead planning, process improvement, and operational efficiency initiatives to support AAM and PH teams.
- Strategic Partnership: Serve as a critical liaison across CMO, AAM, and PH, orchestrating seamless communication, resource alignment, and workflow optimization.
- Vendor & Stakeholder Management: Build and manage relationships with internal teams and external partners to ensure high-quality, timely, and cost-effective outcomes.
- Continuous Improvement: Proactively identify and implement process enhancements that elevate team performance and customer experience.
- Project Leadership: Oversee the execution of key projects and initiatives, tracking progress and ensuring alignment to strategic objectives.
AAM Team Support (50%)
- Act as operational SME for (Sr. Marketing Directors) across:
- Activation: Support OCAN network execution and operationalize activation efforts.
- Strategic Communications: Ensure alignment and execution of CE Communication Strategy within AAM.
- Strategic Oversight: Advance AAM strategy, drive priorities, and lead the scaling of Customer Engagement best practices.
- Business Operations: Manage budgets, provide performance metrics, execute dashboards, and partner for resource roll-outs.
- Activation: Support OCAN network execution and operationalize activation efforts.
- Collaborate with the Senior Administrative Business Partner on strategic and tactical operations.
Population Health Team Support (50%)
- Act as operational SME for our Sr. Director.
- Project Planning & Execution: Lead comprehensive project planning and milestone tracking for population health initiatives.
- Reporting: Generate and analyze usage reports to measure engagement with creative materials and marketing assets.
- Asset Management: Oversee Veeva and GOLF asset management, ensuring proper storage and accessibility of approved materials.
Qualifications
- Bachelor’s Degree required; 5–7 years of relevant experience in marketing, operations, vendor management, or project management.
- Demonstrated success managing complex projects and operational initiatives.
Core Capabilities
- Strategic & Executional Agility: Ability to synthesize data and insights into actionable strategies; excels in shifting priorities and complex environments.
- Operational Excellence: Skilled in developing scalable tools, processes, and methodologies to support high-level performance and operational efficiency.
- Communication & Executive Presence: Exceptional written and verbal communicator with the ability to distill complexity for varied audiences; known for clarity, influence, and professionalism.
- Cross-Functional Leadership: Adept at inspiring and aligning teams in a matrixed organization, building consensus among senior and cross-functional stakeholders.
- Collaboration & Relationship Building: Proven collaborator who fosters trust, transparency, and teamwork.
- Adaptability & Learning Agility: Highly resilient and tech-savvy, able to adapt to new tools and initiatives quickly (including Veeva, GOLF, and other digital platforms).
Preferred Qualifications
- Knowledge of marketing structures, processes, and best practices.
- Experience in pharmaceutical, biotechnology, or related industries.
- Familiarity with Agile methodologies, AI tools, and modern work practices.
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