Head of Operations & Supply Chain

Location: New York, NY
Schedule: Hybrid
Salary: $120,000 – $160,000

Kelly Services is seeking an experienced Head of Operations & Supply Chain for a rapidly growing luxury retail organization in New York City. This is an outstanding opportunity for a strategic, hands-on operations leader who thrives in a fast-paced, high-growth environment.

Reporting to executive leadership, you will oversee all U.S. operations, supply chain, logistics, inventory management, customer service, warehousing, transportation, customs, repair operations, and merchandising while leading a team of eight professionals.

Key Responsibilities

Supply Chain & Inventory Management

• Develop and execute inventory strategies to optimize stock levels across retail, wholesale, and eCommerce channels.
  

• Forecast inventory requirements and coordinate replenishment with global headquarters.
  

• Monitor inventory availability, shortages, allocations, and replenishment planning.
  

• Analyze inventory, sales, and order data while developing KPIs and operational reporting.
  

• Optimize inventory levels to maximize customer service while minimizing excess stock.

Operations & Logistics

• Lead all U.S. logistics and distribution activities.
  

• Oversee warehouse operations, inventory control, receiving, shipping, and fulfillment.
  

• Manage transportation providers for both valuable and non-valuable shipments.
  

• Drive logistics cost reduction initiatives while maintaining exceptional service levels.
  

• Manage customs compliance, import/export documentation, and broker relationships.
  

• Oversee third-party logistics (3PL) warehouse operations and performance.

Retail & Merchandising

• Partner with merchandising teams to develop product assortments for boutiques and new store openings.
  

• Manage retail replenishment and product availability.
  

• Support visual merchandising initiatives and product allocation strategies.
  

• Monitor wholesale inventory and recommend actions to maximize sales performance.

Customer Service & Order Management

• Oversee B2B and B2C order management from order placement through delivery.
  

• Lead customer service operations supporting retail boutiques, wholesale partners, and eCommerce customers.
  

• Ensure exceptional customer experience through timely order fulfillment and issue resolution.

Repair & After-Sales Operations

• Lead U.S. repair and after-sales service operations.
  

• Coordinate repair workflows, external service providers, transportation, customs, invoicing, and turnaround times.
  

• Partner with global teams to implement best practices and service standards.

Events & Special Projects

• Coordinate inventory and logistics for luxury events and product launches.
  

• Manage transportation, security, and product movement for off-site events.
  

• Support High Jewelry inventory management and special-order processes.

Leadership

• Lead, coach, mentor, and develop a team of eight operations professionals.
  

• Build scalable operational processes to support continued business growth.
  

• Drive continuous improvement initiatives across all operational functions.
  

• Partner closely with retail, sales, marketing, finance, merchandising, and global operations teams.

Qualifications

• Bachelor’s degree preferred.
  

• Minimum 5+ years of leadership experience in operations, supply chain, logistics, or inventory management.
  

• Luxury retail experience required; jewelry, watches, or premium fashion strongly preferred.
  

• Experience leading teams of four or more employees.
  

• Strong background in inventory planning, warehouse operations, logistics, transportation, customs, and supply chain management.
  

• Experience managing third-party logistics (3PL) providers.
  

• Knowledge of ERP systems and operational reporting.
  

• Advanced Microsoft Excel skills.
  

• Experience with CEGID or M3 is a plus.
  

• French language skills are a plus.

Ideal Candidate

We’re looking for a leader who combines strategic thinking with a hands-on management style. The ideal candidate will have:

• Proven leadership experience in high-growth organizations.
  

• Strong analytical and financial acumen.
  

• Exceptional organizational and project management skills.
  

• Experience improving operational processes and driving efficiencies.
  

• Outstanding communication and relationship-building abilities.
  

• A customer-focused mindset with an appreciation for luxury products and service.
  

• Ability to thrive in a fast-paced, entrepreneurial environment.
  

• Excellent problem-solving and decision-making skills.

Why Apply?

• Competitive salary of $120,000–$160,000
  

• Hybrid work schedule
  

• Opportunity to lead operations for a growing luxury organization
  

• High visibility with executive leadership
  

• Collaborative and entrepreneurial culture
  

• Excellent opportunity for long-term career growth

To Apply:
Please send your resume to Kelly Services at CHRC511@KELLYSERVICES.COM.

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