Administrative Assistant I – Administrative Coordinator

Location:  Woburn, MA
Job Type: [Full-time/Contract]
Salary: $25 – $30 per hour
Reports To: Director of Customer Experience

Summary:
The Administrative Coordinator is a support role for the Customer Experience team, responsible for handling basic day-to-day administrative duties and customer communications. Responsibilities focus on maintaining responsiveness and processing routine requests, distinct from the full scope of the Customer Experience Representative position.

Key Responsibilities:

• Assist the Customer Experience (CE) Team with the following tasks:
  

  • Contact customers as needed regarding basic shipping details and document delivery requirements.
    

  • Prepare and send order confirmations to customers as required.
    

  
  

• Process Requests for Quotations (RFQs):
  

  • Use Paperless Parts to enter and route information for quote preparation.
    

  
  

• HubSpot Data Entry:
  

  • Assign complex or technical inquiries to the appropriate CE Team member.
    

  • Send new customer packets and enter new customers into BizOps.
    

  • Follow up with finance on credit status.
    

  
  

• Provide internal backup support:
  

  • Cover and manage CE email, forwarding inquiries to the appropriate team member for follow-up.
    

  • Assist with incoming customer calls and redirect them to the proper CE team member.
    

  
  

• Perform other duties as assigned.

Requirements/Background:

• Previous sales, marketing, or customer service support experience, or a degree in secretarial studies.
  

• Solid working knowledge of Microsoft Word and Excel.
  

• Familiarity with CRM systems; HubSpot CRM experience is a plus.
  

• Professional communication skills, both oral and written.
  

• Ability to prioritize tasks and meet deadlines.
  

• Customer-focused mindset with strong attention to detail.

Skills, Traits, and Competencies:

• Eager to learn and embrace challenges with a can-do attitude.
  

• Initiative and a willingness to help others lighten their load.
  

• Pride in delivering high-quality work and doing tasks to the best of their ability.

Company Information:
We are 21st-century artisans utilizing state-of-the-art technology and old-world craftsmanship to provide precision metal bars, pre-production blanks, and material preparation services to companies machining high-precision components across various industries, including medical devices and automotive. We help our clients achieve success through streamlined operational excellence.

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