English
French
Spanish
Contact Center Inbound/Outbound Customer Service
Columbia, SC, US
Contact Center
High School or equivalent
Full Time, Temporary
$15.50
Experienced (Non-Manager)
On-site
Insurance
First Shift (Day)
Columbia, SC, US
$15.50
Experienced (Non-Manager)
Full Time, Temporary
Insurance
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Contact Center Customer Service Inbound/Outbound I to work at a leading organization in Columbia, SC. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation: $15.50 per hour
Shift: 8-hour shift between the hours of 8am and 8pm to be determined after training completed
Why you should apply to be Contact Center Customer Service Inbound/Outbound I:
- Opportunities to build your skillset in a professional contact center environment.
- Work in a team-oriented culture that values your input and ideas for process improvement.
- Gain valuable experience with a respected industry leader.
- Opportunity to expand your customer service and administrative expertise.
What’s a typical day as Contact Center Customer Service Inbound/Outbound I? You’ll be:
- Providing prompt, accurate, thorough, and courteous responses to all customer inquiries, both routine and non-routine, via phone, web, written, or walk-in channels.
- Performing research and initiating or processing adjustments to resolve inquiries effectively.
- Coordinating with other departments to resolve customer issues and handling special projects as assigned by management.
- Accurately documenting all inquiries, maintaining records on complaints and customer feedback, and following through on unresolved issues or reporting them to management.
- Offering feedback to management regarding customer problems or needs, and recommending process improvements.
- Assisting with the training of new employees and cross-training coworkers to ensure team success.
This job might be an outstanding fit if you:
- Have 1 year of previous call center experience (required).
- Are adept at handling both inbound and outbound customer communications with professionalism and courtesy.
- Possess strong problem-solving, research, and documentation skills.
- Have excellent written and verbal communication abilities.
- Can work onsite at the client location in Columbia, SC.
- Have open availability between 8am and 8pm to work an 8-hour shift assigned for business needs.
- Are comfortable with standard office technology and willing to learn new systems.
- Can work effectively in a fast-paced, team-oriented setting, and are open to adapting to new procedures.
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Contact Center Customer Service Inbound/Outbound I today!
10309452
I want more jobs like this in my inbox.
Similar Jobs
Trust the office staffing pioneer.
Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.