Cell Therapy Specialist
Position Overview
Join a team dedicated to delivering an exceptional customer experience for cell therapy treatment sites and patients. The Cell Therapy Specialist serves as the primary point of contact for assigned treatment sites, supporting the end-to-end order management process from therapy request through delivery.
This role combines customer service, logistics coordination, problem-solving, and cross-functional collaboration to help ensure successful patient outcomes.
What You’ll Do

• Manage the complete therapy ordering process for assigned treatment sites.
  

• Serve as the primary customer contact for questions regarding ordering, logistics, and delivery.
  

• Resolve complex order issues and escalate concerns when necessary.
  

• Proactively monitor orders and communicate potential risks or delays to treatment sites.
  

• Partner with internal teams across supply chain, manufacturing, finance, IT, patient services, and medical affairs.
  

• Assist with onboarding and certification support for new treatment sites.
  

• Identify opportunities to improve operational efficiency and customer experience.
  

• Deliver a high-touch, professional, and empathetic customer experience throughout the therapy journey.

Qualifications
Required

• Bachelor’s degree.
  

• 3+ years of experience within the healthcare industry.
  

• Strong verbal and written communication skills.
  

• Ability to manage multiple priorities in a fast-paced environment.
  

• Proven problem-solving and customer service skills.
  

• Experience working cross-functionally with internal and external stakeholders.

Preferred
Experience in one or more of the following areas:

• Oncology, CAR-T, Cell Therapy, or Gene Therapy
  

• Clinical Trial Coordination
  

• Treatment Site Management
  

• Customer Service or Contact Center Operations
  

• Supply Chain or Manufacturing
  

• Trade, Finance, or Order Management
  

• Academic Medical Centers or Large Treatment Sites

Ideal Candidate
You are customer-focused, highly organized, and thrive in complex healthcare environments. You enjoy solving problems, collaborating across teams, and taking ownership of critical processes that directly impact patient care. You are proactive, resourceful, and committed to delivering an exceptional customer experience.
What You’ll Gain

• Opportunity to support innovative cell therapy treatments.
  

• High-impact role supporting patients and treatment centers.
  

• Collaborative and cross-functional work environment.
  

• Exposure to advanced therapies and healthcare operations.
  

• Career growth within a leading healthcare organization.

Kelly Services is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants and employees.

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