Collections Specialist – Analyst
Kelly Services | 3–6 Month Contract
Hybrid Schedule: 3 days onsite / 2 days remote
Pay Rate: $28.85–$33.65/hour
Spanish – Required

Kelly Services is seeking an experienced Collections Specialist – Collections Analyst for a contract opportunity with a hybrid schedule. This role is ideal for a detail-oriented collections professional who is comfortable managing customer accounts, resolving payment issues, partnering with internal teams, and working independently in a fast-paced environment.
What You’ll Do

Collections

• Manage collections activities for an assigned portfolio of customers.
  

• Reconcile customer accounts accurately and efficiently to support timely payment.
  

• Investigate and resolve collection issues and account discrepancies.
  

• Monitor debit balances and other issues that may impact cash forecasting.
  

• Communicate collection and payment status with internal teams.
  

• Provide professional customer service while developing strong customer relationships.
  

• Review customer credit holds and determine which orders may be released.
  

• Develop and recommend payment arrangements with customers.
  

• Partner with Credit Analysts regarding collection issues, credit holds, and potential credit-limit changes.
  

• Work closely with Sales regarding account status, orders, and payments to maximize revenue opportunities.
  

• Identify accounts that may require bad debt reserves based on aging, payment trends, and country risk.
  

• Identify customers that should be referred to collection agencies.
  

• Provide collections documentation and information for internal and external audits.

Reporting & Analysis

• Generate daily performance reports and track team metrics.
  

• Meet month-end and quarter-end reporting deadlines.
  

• Prepare collections reports and analyze trends, activity, and key performance indicators.
  

• Provide analysis and insights to management as requested.

What You’ll Need

• Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent experience.
  

• 3+ years of collections experience within a medium to large organization.
  

• Fluent Spanish required.
  

• Advanced Microsoft Excel skills.
  

• Experience with SAP Financial modules.
  

• HighRadius experience preferred.
  

• Strong knowledge of Microsoft Office, including Outlook, Word, and PowerPoint.

The Right Candidate

• Strong analytical and problem-solving skills.
  

• Excellent verbal and written communication skills.
  

• Highly organized with the ability to manage multiple priorities and deadlines.
  

• Strong attention to detail with the ability to identify trends and interpret complex financial data.
  

• Comfortable working independently with minimal supervision.
  

• Sound judgment and the ability to develop recommendations and solutions.
  

• Professional and confident when communicating with customers, Sales, and various levels of management.
  

• Collaborative team player who can work effectively across departments.

Interested? Apply today through Kelly Services!

10370757