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Customer Support Representative I
Lithia Springs, GA, US
Office
High School or equivalent
Full Time, Temporary
$21.50 per hour
Experienced (Non-Manager)
On-site
Manufacturing - Other
First Shift (Day)
Lithia Springs, GA, US
$21.50 per hour
Experienced (Non-Manager)
Full Time, Temporary
Manufacturing - Other
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Customer Support Representative I
Pay: $21.50 per hour
Schedule: Monday–Friday, 7:00 a.m.–3:30 p.m.
Work Setting: Hybrid office/warehouse environment
Position Summary
We are seeking a Customer Support Representative I to coordinate daily transportation, yard, and dock operations. This role manages trailer tracking, delivery appointments, and real-time yard visibility using the ATL PINC Yard Management System. The representative will work closely with carriers, drivers, dispatchers, and onsite Data Center dock teams to resolve delivery delays, missed appointments, cancellations, and other logistics exceptions.
Key Responsibilities
- Update trailer statuses, locations, and yard moves in the PINC/Kaleris YMS.
- Audit physical yard inventory and track loaded and empty trailers.
- Monitor trailer dwell times and coordinate hostler/shunter moves.
- Schedule inbound and outbound delivery appointments.
- Communicate delays, cancellations, detention risks, and missed appointments.
- Support gate-in/gate-out procedures and verify bills of lading.
- Assign dock doors and promote carrier compliance with safety procedures.
- Track KPIs, including on-time delivery, trailer turn times, and yard dwell.
- Identify scheduling issues and support continuous improvement efforts.
Qualifications
- 1–3 years of experience in transportation, logistics, yard management, or dispatching.
- High school diploma or GED required; associate degree preferred.
- Experience with PINC/Kaleris YMS preferred.
- Familiarity with SAP, Manhattan, Blue Yonder, or other WMS platforms is a plus.
- Strong communication, organization, and problem-solving skills.
- Ability to work in a fast-paced environment and occasionally conduct outdoor yard checks in varying weather conditions.
Apply today to join a team supporting efficient, safe, and reliable logistics operations.
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