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Sr Manager, Omnichannel Marketing & CX
Deerfield, IL, US
Professional (Other)
Bachelors Degree
Per Diem, Temporary
$68/hour
Experienced (Non-Manager)
Remote
Healthcare Services
First Shift (Day)
Deerfield, IL, US
$68/hour
Experienced (Non-Manager)
Per Diem, Temporary
Healthcare Services
Remote
Professional (Other)
Bachelors Degree
First Shift (Day)
Job details
Senior Manager, Omnichannel Marketing and Customer Experience (CX)
Company: Kelly Services
Contract Duration: 5 months
Location: Deerfield, IL - Hybrid (2-3 days on site)
Position Overview:
Kelly Services is seeking a dynamic and experienced Senior Manager, Omnichannel Marketing and Customer Experience (CX), to play a pivotal role in shaping and executing integrated marketing strategies, driving brand growth, and aligning cross-functional teams. This leader will report to the Global Strategic Marketing Omnichannel Lead and work collaboratively across the organization to deliver frictionless customer experiences.
Core Skills:
- Omnichannel Strategy & CX: Proven track record in designing and scaling integrated marketing systems focused on seamless customer interactions.
- Strategic Leadership: Demonstrated expertise in long-term planning, data analysis, and executing business-driving strategies.
- Executive Communication: Superior written and verbal communication skills, capable of crafting clear, compelling narratives for executive stakeholders.
- Relationship Building: Strong interpersonal skills, adept at establishing trust and fostering collaboration across teams and regions.
- Operational Excellence: Advanced project management abilities, with a focus on efficiency, accountability, and delivering results.
Key Responsibilities:
- Partner strategically with the Global Strategic Marketing Omnichannel Lead to manage key priorities and ensure business goal alignment.
- Lead the development and execution of omnichannel marketing initiatives, including customer experience (CX) pilot programs.
- Implement omnichannel marketing strategies and global campaign priorities in collaboration with various internal teams (IT, Privacy, Legal, Regulatory, Communications) and external agency partners.
- Serve as a primary contact for internal and external stakeholders on omnichannel marketing and CX initiatives.
- Track and report progress on KPIs and milestones using project management tools (e.g., Monday.com, Maestro).
- Draft and refine executive-level communications, presentations, and leadership updates.
Qualifications:
- 10+ years in senior marketing, brand leadership, or commercial operations, with a focus on omnichannel strategy and customer experience (CX).
- Proven success in scaling global brands, launching new categories, and leading integrated marketing systems within fast-paced, matrixed organizations.
- Strong strategic, analytical, and project management capabilities.
- Proficiency with project management platforms, such as Monday.com.
- Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Experience aligning creative, sales, product, and operations teams around unified goals.
- Bachelor’s degree in Mass Communication/Media Studies or related field.
Interested candidates:
Please submit your application and resume to Kelly Services. We look forward to discovering how you can help us drive impactful, customer-focused marketing initiatives.
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