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Health PBX Operator / Telecom
Los Angeles, CA, US
Office
High School or equivalent
Full Time, Temporary
$18.99
Experienced (Non-Manager)
On-site
Healthcare Services
First Shift (Day)
Los Angeles, CA, US
$18.99
Experienced (Non-Manager)
Full Time, Temporary
Healthcare Services
On-site
Office
High School or equivalent
First Shift (Day)
Job details
Health PBX Operator / Telecom
Location: Los Angeles, CA
Work Arrangement: 100% onsite — no remote opportunity
Pay Rate: $18.99 per hour
Schedules: OPEN any shift, Sunday through Saturday, including weekends and holidays; rotating schedules may vary between 7:00 AM and 11:00 PM, 2 days off a week
Position Overview
This role provides voice, paging, and emergency communication support for the organization, business partners, medical personnel, and the surrounding community. The position requires excellent verbal communication, active listening, phone etiquette, and the ability to remain calm and professional in a fast-paced healthcare environment.
Important Schedule Requirements
This is a 24/7 operation. Candidates must be fully available to work any shift, Sunday through Saturday, including weekends, holidays, and rotating schedules.
Shift start times may vary between 7:00 AM and 11:00 PM. Common shifts include:
- 8:30 AM–5:00 PM
- 11:00 AM–7:30 PM
Weekend and holiday shifts follow the same schedule structure. Employees scheduled to work weekends will receive two days off during the week.
Training Schedule
- Systems training: Week 1
- Training hours: 8:00 AM–4:30 PM
Key Responsibilities
- Answer and manage 75+ calls per day in a professional and courteous manner.
- Answer, screen, and direct incoming and outgoing telephone calls.
- Manage after-hours calls to providers and coordinate hospital page codes.
- Provide voice, paging, and emergency communication services.
- Process electronic messages and other web-based communications through a call management system.
- Respond to basic inquiries and refer complex questions to the appropriate medical personnel.
- Contact and distribute messages to medical staff using text, voice, email, and other electronic communication systems.
- Accurately document and route messages according to established procedures.
- Maintain professionalism, confidentiality, and composure when handling urgent or sensitive communications.
- Support communication needs across the medical enterprise, including business partners and community contacts.
Required Communication Skills
Because this is a highly customer-facing healthcare position, candidates will be thoroughly screened for:
- Professional verbal communication
- Clear, confident, and easy-to-understand speaking ability
- Strong active listening skills
- Excellent customer service
- Professional telephone etiquette
- The ability to follow instructions and accurately relay information
- The ability to remain calm and focused during urgent or high-volume situations
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